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Please turn B/Band speed up

FIXED
Heanorman
Dabbler
Posts: 17
Registered: 24-10-2009

Please turn B/Band speed up

Can one of the plusnet staff please turn my B/Band speed up please. Only getting  1.2 Mb download presently. 

3 REPLIES
Community Veteran
Posts: 5,460
Thanks: 274
Fixes: 4
Registered: 11-08-2007

Re: Please turn B/Band speed up

Fix

What speed does the  BT BROADBAND AVAILABILITY CHECKER  say that you should be getting ?

Heanorman
Dabbler
Posts: 17
Registered: 24-10-2009

Re: Please turn B/Band speed up

Thanks Nibiru. B/Band checker says up to 2mb down. Sure it used to say 4mb down , and during the summer i got 3.2 mb down with no problems. Then october it started going off 2/3 times a night which has been sorted.

Do you know if the speeds have been reduced to encourage people to go go fibre. Anyway, Thanks

Superuser
Superuser
Posts: 10,000
Thanks: 1,539
Fixes: 19
Registered: 22-08-2007

Re: Please turn B/Band speed up

Hi,

No speeds have not been reduced, there is though every possibility that as the weather gets wetter, you are experiencing some problems with your phone line.  Better check though all of the standard stuff first please.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.  From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link.  NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.


 

What are the expectations for your line?

Please use the following links to check the services available and their estimated speeds. From the first link, please record and report back the distance from the exchange. The second link advises of which fibre services (if any) are available on your line and their anticipated speed.


 

How is your line performing?

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.