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Please tell me there's a fault and this isn't the speed I have to put up with

lufc405
Dabbler
Posts: 16
Registered: 08-03-2014

Please tell me there's a fault and this isn't the speed I have to put up with

My speed is normally 0.3 at best but now its got even worse, its taken 45 minutes just to load this tab so I can write in to ask is there a fault. Took computer yesterday to my daughters to see if the fault was with the computer, it worked perfectly, as I said speed was never brilliant but now its next to nothing Any ideas Plusnet
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Please tell me there's a fault and this isn't the speed I have to put up with

Although testing isn't flagging up anything specific, your sync speeds do seem lower than I'd expect (Even given the low estimates for your line)

 

I'd recommend going through our troubleshooting guides in the first instance here: https://www.plus.net/help/broadband/connection-troubleshooting/

However if you continue to experience problems, please could you report this over at http://faults.plus.net

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team