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Please someone explain whats going on !

waynem
Grafter
Posts: 133
Registered: 03-07-2012

Please someone explain whats going on !

had broadband about a month now  and to be honest instead of getting better things seem to have gone south ! .
towards the end of my training period i was getting 6.2 u/l and 448 d/l (capped)  with 20 m/s ping  , had the  u/l uncapped  figures were the same  apart from u/l went to 948 ish  .
around this time i also asked for interleaving taking off . which i was told was done  and ping dropped to around 12 to 15 m/s then i get a service notice saying moved to 21cn  and started getting some disconnections  so PN said it would be better to switch interleaving back on ... ok they know best  ... but now  i have
with BT wholesale checker thing D/L 5.8  U/L 0.58  and ping 40 m/s  .. now D/l is ok  but ping is almost at talktalk level of steady 50 m/s  and double what i was getting at the end of training  and U/L  is like 0.4 less than before all the above changes ..
i also pay for the pro add on  .. but it seem i may aswell cancel that as i can get 50 m/s on just normal  line settings  ..
could some please sort this out  and explain  why things seem to have gone south since  21 cn  change or interleave switch or what ever it is ?
thanks
wayne m
21 REPLIES
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Please someone explain whats going on !

You couldn't have the upstream uncapped unless you were on 21CN
Pro addon doesn't affect the ping
Please post the stats from your router
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

i am on 21cn  as i have a service notice telling me so and i also have postings on here telling me that i have been uncapped !    ... ping / latency etc  you know what i mean  .. how / why has it doubled  and why has my u/l dropped 
  Type  Interleave Path
  Status  SHOWTIME
    Downstream                          Upstream 
  Data rate(Kbps)  7064            888
  Noise Margin            4            10
  Output power(dBm)  0            20
  Attenuation(dB)  44                    26
no disconnections for over 24 hrs
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Please someone explain whats going on !

i was going by the sequence of events as stated in your original post
Upload has dropped because interleaving has been applied to the upload
What do you get if you ping  ntp.plus.net
This is what I get with an interleaved line
Quote
C:\Users\Jim>ping ntp.plus.net
Pinging ntp.plus.net [212.159.13.50] with 32 bytes of data:
Reply from 212.159.13.50: bytes=32 time=37ms TTL=250
Reply from 212.159.13.50: bytes=32 time=38ms TTL=250
Reply from 212.159.13.50: bytes=32 time=37ms TTL=250
Reply from 212.159.13.50: bytes=32 time=37ms TTL=250
Ping statistics for 212.159.13.50:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 38ms, Average = 37ms
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

dont now how to ping that address .. but as explained below i would like to know  why i have  lost 200 of my upload and why my ping has nearly doubled  when the line should now be back to how it was at the end of training .
i would just like it sorting  so i can get on with my gaming instead  having to wonder if my connection is upto it !  and if i,m paying for something i dont need or  something thats not making any difference  re the pro add on .
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Please someone explain whats going on !

Open a Command Prompt window - it is under Accessories in the Windows menu.
Type ping ntp.plus.net
Right click on the window and click on Select All then press Enter and it will be coped to the clipboard and you can then paste it into a post
I have explained why you lost some of the upload - When the upstream is interleaved it is automatically limited to 888kbps
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

Thanks old jim
C:\Users\Wayne M>ping ntp.plus.net
Pinging ntp.plus.net [212.159.13.49] with 32 bytes of data:
Reply from 212.159.13.49: bytes=32 time=27ms TTL=250
Reply from 212.159.13.49: bytes=32 time=27ms TTL=250
Reply from 212.159.13.49: bytes=32 time=27ms TTL=250
Reply from 212.159.13.49: bytes=32 time=27ms TTL=250
Ping statistics for 212.159.13.49:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 27ms, Maximum = 27ms, Average = 27ms
C:\Users\Wayne M>
with regard upload  ...is this a capped figure 888 or  can it be un capped  to take me back to 970 ish ?
thanks for your time and help ,
my connection seems to have been stable now for over 24 hours  will the speed profile start to increase/decrease  by its self ?
Moderator
Moderator
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Registered: 14-04-2007

Re: Please someone explain whats going on !

Just as a comparison from a connection with interleaving off.
ping ntp.plus.net
Pinging ntp.plus.net [212.159.13.50] with 32 bytes of data:
Reply from 212.159.13.50: bytes=32 time=14ms TTL=250
Reply from 212.159.13.50: bytes=32 time=14ms TTL=250
Reply from 212.159.13.50: bytes=32 time=14ms TTL=250
Reply from 212.159.13.50: bytes=32 time=13ms TTL=250
Ping statistics for 212.159.13.50:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 14ms, Average = 13ms

Customer and Forum Moderator.

waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

@strat
yeh i was getting a steady 12 ms with interleaving off  Smiley
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Please someone explain whats going on !

Hi Wayne,
If you were having some connection drops without interleaving, it is sensible to have it turned on.
It's up to you really.  We can turn it off, but your connection might start dropping again.
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

Hi Jameseh
thanks for that but  i,m just gonna leave it for a while ... seems so many changes has got a little confusing  .... however could you answer the question re profile increase / decrease  now that the line is stable  and also if the  U/L  is capped at 888  while on interleaving  or can it be uncapped
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Please someone explain whats going on !

What do you get running a BT Speedtester @ http://www.speedtester.bt.com ?
I believe the upload will remain capped whilst you have interleaving turned on, although realistically unless you are sending large files, you are unlikely to notice the difference.
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

D/L 5.8  U/L 0.71   ping latency  32.5   ...at the end of my  training  i was getting 6 .1 ish D/L   960  U/L  and around 20 m/s ping latency
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Please someone explain whats going on !

Can you copy and paste the result please, so I can see the profile?
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Please someone explain whats going on !

it just comes up figures , am i using the wrong test ?
just re done test and were  42 m/s ping and u/l    447
FAQ


1. Best Effort Test:  -provides background information.
Download  Speed
5.68 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.68 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.23 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.74 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.