Please set me up like this again (year or so ago ) as it 3was working fine but has now slowed down
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Re: Please set me up like this again (year or so ago ) as it 3was working fine but has now slowed do
01-10-2020 9:44 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Please set me up like this again (year or so ago ) as it 3was working fine but has now slowed do
03-10-2020 3:18 PM
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Cant seem to copy and paste these graphs Sorry
Re: Please set me up like this again (year or so ago ) as it 3was working fine but has now slowed do
03-10-2020 11:08 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Please set me up like this again (year or so ago ) as it 3was working fine but has now slowed...
04-10-2020 9:07 AM - edited 04-10-2020 9:12 AM
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Hi @stathe, thanks for getting in touch. I've had a check into your connection to see whether the current signal strength is causing any issues and although errors look to certainly be more commonly occurring you are getting around 0.8Mbps more than you usually would on 6dB which may outweigh any issues caused by the errors you're seeing.
General Information | |||||
NTE Status: | NTE Power Status: | PowerOn | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 44.8 | 70.0 |
SNR Margin: | 6.6 | 3.9 |
Errored Seconds: | 2 | 2 |
HEC Errors: | 0 | |
Cell Count: | 0 | 0 |
Speed: | 798 | 2256 |
Maximum Stable Rate (KBPS): | 1728 | Fault Threshold Rate (KBPS): | 1382 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 945 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 9 |
This is how your connection is looking when testing and as you can see it's only the download errors which looked to be higher than we'd expect to see on the lower signal strength. If this isn't causing too many problems your side then we're happy to leave the settings as is however if you do which for it to be bumped up then please do get back in touch.
Hi @westjensontexas, thanks for getting in touch and we'll happily adjust your signal strength to see how it goes for you. I unfortunately however couldn't locate your Plunset acocunt with your forum details however so if you could please private message me the username for your account then I'll get that sorted for you.
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