Please reset fibre connection
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Please reset fibre connection
17-04-2014 8:17 PM
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17999 kbps download
491 kbps upload.
Is it possible for Plusnet get my connection reset at the BT end.
Re: Please reset fibre connection
18-04-2014 9:17 AM
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Unfortunately we don't have the option to do this at the moment i'm afraid.
Any DLM resets can only be carried out by a Openreach engineer
If you can run through our troubleshooter at http://faults.plus.net we can find out why the speeds have dropped and get this looked into for you
Re: Please reset fibre connection
18-04-2014 11:26 AM
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All I ask is for plusnet to request BT to reset the connecting.
Re: Please reset fibre connection
22-04-2014 3:59 PM
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Again:
Is it possible for Plusnet get my connection reset at the BT end?
Re: Please reset fibre connection
22-04-2014 4:55 PM
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If you could raise a fault at http://faults.plus.net we can then raise this over to ur suppliers and put the request through for you.
Re: Please reset fibre connection
22-04-2014 5:58 PM
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17M on fibre - you out in the distant sticks of somewhere? That's little better than decent ADSL!
I suspect that you are living proof of the point I have been trying to make to a local Parish Council - do not be conned by these super-fast broadband programmes if the local d-side infrastructure is decrepit, then you are not going to get super-fast broadband unless they rip out and replace the d-side as well... which we all know is not happening.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Please reset fibre connection
22-04-2014 6:04 PM
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1) What's the problem? My Broadband is slow
2) Is the problem permanent or intermittent? Permanent
3) Please reboot your modem, router and computer. Does this fix the problem? NO
4) Did bypassing your router and performing the dial test fix the problem? NO
5) Do you lose connection at specific times?
My connection drops randomly
My connection drops at regular times
Re: Please reset fibre connection
22-04-2014 6:19 PM
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Quote from: Townman That's little better than decent ADSL!
It's worse, I had a better upstream with my old O2 adsl connection.
The main problem is aluminium D side but it should still be better than this.
Re: Please reset fibre connection
22-04-2014 6:51 PM
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Quote from: npr The main problem is aluminium D side
I rest my case m'Lud the supplier's sub-contractor's infrastructure is not capable of delivering super-fast broadband as claimed... indeed the industry does not recommend this even for the predecessor ADSL service.
No chance of it being replaced with decent gauge copper?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Please reset fibre connection
22-04-2014 7:43 PM
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Judging from the dozen or so BT visits I've had, I believe training is a bigger issue than old infrastructure.
Re: Please reset fibre connection
23-04-2014 10:59 AM
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Thank you for completing the troubleshooter.
I can confirm that your fault has been logged on Ticket: 84617849
Our Faults team will be in touch shortly once this has been raised to our suppliers.
Re: Please reset fibre connection
23-04-2014 11:03 AM
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Re: Please reset fibre connection
23-04-2014 1:05 PM
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Re: Please reset fibre connection
24-04-2014 10:03 AM
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It's not something we're definite on. If we're given confirmation that this is the case then we'll certainly let you know
Re: Please reset fibre connection
24-04-2014 10:12 AM
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I read that Sky are soon going to be allowing users on their new fibre pro package to select their DLM profile (though from what Chris said before, there's little noticeable difference between the three):
Quote Line profile customisation
Coming Soon: Change your line profile for speed or reliability with either Sky Broadband Pro product. Sky Broadband Unlimited Pro even has a gaming mode, so you can enhance your gaming experience too.
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