Please let me know this is normal, kinda freaking out here!!!
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Please let me know this is normal, kinda freaking out here!!!
23-04-2009 10:22 PM
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The customer's line was reported as ceased/migrated on 23/04/2009.
No additional CBC Usage Charges were found on the account.
Other charges remaining on the account:
- Cessation Charge : £20.00
Please ensure that any charges on the account are still valid, should be reclaimed now or otherwise written off. If the cease is part of the house move process this charge will not apply.
TIA
Re: Please let me know this is normal, kinda freaking out here!!!
23-04-2009 11:02 PM
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I expect a staff member will confirm this tomorrow.
David
Re: Please let me know this is normal, kinda freaking out here!!!
23-04-2009 11:13 PM
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That would be good, thank you for clearing that up, but I've only noticed a 200kb speed increase, will it creep up gradually?
Sorry if that's a daft question, just not too sure what to expect here to be honest.
Thank you for answering my question and calming my nerves.
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 12:23 AM
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Sync speeds are the best indicator to show changes. Please could you post your router stats (sync speeds, noise margins and attenuations, downstream and upstream)? The router operating mode (ADSL2/ITU G.992.3 or ADSL2+/ITU G.992.5) is also of interest.
David
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 8:20 AM
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Thank you for that, if I do a speed test, I get 200kb down and 100kb up that's using the Plusnet speedtest tool, but if I look at the stats on my router, this is what I see.
ADSL Line Type G.DMT
ADSL Line Coding INTERLEAVE
Line Attenuation (Down):62 (Up):31
Noise Margin (Down):6 (Up):6
Total Output Power (Down):17 (Up):12
Current Rate DownStr: 1376(K) UpStr: 512(K)
ADSL Line Status UP
Relative Capacity Occupation (Down):96 (Up):99
FEC(FAST) (Near):0 (Far):0
FEC(INTERL) (Near):98 (Far):0
CRC(FAST) (Near):0 (Far):0
CRC(INTERL) (Near):1 (Far):0
HEC(FAST) (Near):0 (Far):0
HEC(INTERL) (Near):1 (Far):0
Showtime last(sec) 2299
ADSL_FW_Version ASW_R13_9_38
ADSL_Board_Type ANNEX_A
Thank you
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 8:29 AM
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Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 8:33 AM
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Quote ADSL Line Type G.DMT
ADSL Line Coding INTERLEAVE
Line Attenuation (Down):62 (Up):31
Noise Margin (Down):6 (Up):6
Total Output Power (Down):17 (Up):12
Current Rate DownStr: 1376(K) UpStr: 512(K)
That don't look right to me. G.DMT seems to indicate you're still synching on ADSL1. But then how is the UpStream speed > 448 ?.
Your line's got a pretty high attenuation.
Edit: Itsme types faster than me.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 8:49 AM
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ADSL Max (or up to 8Mb) had a provision for the Up stream to rise to 844. You could have the 500K (488) cap removed and Plusnet did offer this service for a flat fee per month.
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 8:56 AM
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Quote Plusnet did offer this service for a flat fee per month.
@talkcomp, Yes, I realise that but would you have been paying the extra for a line with that performance ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 9:43 AM
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The router is a Linksys AG041, so as far as I'm aware it does support ADSL2, can anyone tell me otherwise though?
As the googling that I did seemed to suggest that it did.
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 10:14 AM
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Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 11:51 AM
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As David says, the ticket detailing the cease isn't something to worry about. It's due to your normal ADSL service 'ceasing' when switching to 21CN. We won't be taking the charge it outlines as you still have an active service with us.
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 12:19 PM
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That's great news, thank you. Do you have any idea as to when this will be enabled at all, and is there any chance at all anyone at PN know if the Linksys AG041 is ADSL2 compatable?
Thank you once again
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 12:37 PM
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Edit: ...and having had a look it doesn't appear there is one
Quote Model: AG041-UK
Standards: IEEE802.3, IEEE 802.3u, G.992.1 (G.dmt), G.992 (G.lite), T1.413i2
Ports: Power, Line, LAN (1-4)
Buttons: Reset, Power Switch
Cabling Type: CAT 5 UTP (Ethernet), Standard Telephone (ADSL)
LEDs: Power, LAN (1-4), DSL, Internet
.Net support: N/A
Security features: Stateful Packet Inspection (SPI) Firewall
Environmental
Device Dimensions: 7.32x6.06x1.89 (186mm x 154mmx x 48mm)
Certification: FCC Part 15B Class B, FCC Part 15C Class B, FCC Part 68, UL 1950, CSA, CE
Operating Temperature: 0 C to 40 C (32 F to 104 F)
Storage Temperature: -20 C to 70 C (-4 F to 158 F)
Operating Humidity: 10% to 85% Non-condensing
Storage Humidity: 5% to 90% Non-condensing
Warranty: 2 Year
...and user guide can be found here http://www.linksysbycisco.com/UK/en/support/AG041/downloads
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Please let me know this is normal, kinda freaking out here!!!
24-04-2009 12:52 PM
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That info tends to imply that its not ADSL2 compatible, it needs to support G.992.3 for ADSL2 and G.992.5 for ADSL2+.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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