Please increase IP Profile of line
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- Re: Please increase IP Profile of line
Please increase IP Profile of line
07-10-2016 9:44 AM
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Hi. I have just joined Plusnet and the broadband has been active for about 2 weeks. The speed I'm getting is 6.4mb/sec but when I was with BT this was 8.8mb/sec.I can only assume the IP profile is set lower. Please could you reset for me?
Re: Please increase IP Profile of line
07-10-2016 11:54 AM
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Your IP profile is dependent on your sync rate so we can't increase it remotely.
Can you report a fault here and we'll get that looked into.
Re: Please increase IP Profile of line
07-10-2016 12:40 PM
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In the past the IP profile has been reset by the support team in this forum. Can you check that I'm definitely on a ADSL2 product? Current sync rate on router says 8096kbps
Re: Please increase IP Profile of line
07-10-2016 12:50 PM
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