Please help with speed and disconnect issues
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- Re: Please help with speed and disconnect issues
Please help with speed and disconnect issues
29-05-2010 7:55 AM
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Please someone explain this to me.
DSL Connection stats taken this morning at 07:50am.
Link Information
Uptime: 0 days, 1:14:14
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 11,713
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 18.5 / 36.0
SN Margin (Up/Down) [dB]: 27.5 / 5.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 22 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 12 / 0
FEC Errors (Up/Down): 0 / 174,598
CRC Errors (Up/Down): 0 / 37
HEC Errors (Up/Down): 0 / 29
Re: Please help with speed and disconnect issues
29-05-2010 11:34 AM
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Can you run the BT speedtest http://speedtester.bt.com/ and also advise what this says https://portal.plus.net/my.html?action=data_transfer_speed
Re: Please help with speed and disconnect issues
29-05-2010 1:15 PM
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Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6219 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6219 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :11713 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.08:22.88:62.04 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
29/05/10 @ 8:00am
Re: Please help with speed and disconnect issues
29-05-2010 1:19 PM
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Telephone number:
01723******
Phone exchange:
SCARBOROUGH
Estimated line speed:
8 - Checked on 2010-05-15 17:11:11
Current line speed:
6500
But on the day of activation and the actual day of test the information read as this
Phone exchange:
SCARBOROUGH
Estimated line speed:
8 - Checked on 2010-05-15 17:11:11
Current line speed:
21000
jim:green phone number removed mod:end
Re: Please help with speed and disconnect issues
29-05-2010 1:24 PM
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Does this happen at a specific time of day or is it random
Re: Please help with speed and disconnect issues
29-05-2010 1:29 PM
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Dear Mr Norton,
Thank you for your query. Once the connection has been stable for 72 hours the speed will increase. Here is a list of your connections for the past 7 days.
Session Records
Subscription Access Rack Last Event Event Time Message IP Assigned Service Calling From Session Started Session Ended Session Duration
Plusnet Value 195.166.128.105 active 00:45 28/May/2010 unknown (Interim update) 87.113.145.89 Not set BBEU01576352 00:45 27/May/2010 N/A One Day, 1:3:37 (on going)
Plusnet Value 195.166.128.97 ended 00:45 27/May/2010 unknown (Administrative reset) 87.114.114.60 Not set BBEU01576352 05:38 26/May/2010 00:45 27/May/2010 19:6:48
Plusnet Value 195.166.128.105 ended 05:37 26/May/2010 unknown (Termination by server side (NAS) Modem) 87.115.152.177 Not set BBEU01576352 21:10 25/May/2010 05:37 26/May/2010 8:26:53
Plusnet Value 195.166.128.105 ended 21:09 25/May/2010 unknown (Termination by server side (NAS) Modem) 87.112.244.53 Not set BBEU01576352 10:29 25/May/2010 21:09 25/May/2010 10:39:58
Plusnet Value 195.166.128.130 ended 10:28 25/May/2010 unknown (Termination by server side (NAS) Modem) 87.112.159.110 Not set BBEU01576352 05:39 25/May/2010 10:28 25/May/2010 4:48:11
Plusnet Value 195.166.128.130 ended 05:38 25/May/2010 unknown (Termination by server side (NAS) Modem) 87.113.164.76 Not set BBEU01576352 17:02 24/May/2010 05:38 25/May/2010 12:36:27
Re: Please help with speed and disconnect issues
29-05-2010 2:16 PM
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Session Started Session Ended DurationThis shows that you are getting frequent disconnects as you say.
00:45 27-May-10
05:38 26-May-10 00:45 27/May/2010 19:6:48
21:10 25-May-10 05:37 26/May/2010 8:26:53
10:29 25-May-10 21:09 25/May/2010 10:39:58
05:39 25-May-10 10:28 25/May/2010 4:48:11
17:02 24-May-10 05:38 25/May/2010 12:36:27
Is your router connected to the master socket and is it possible to try with it connected to the test socket
Which router are you using
Re: Please help with speed and disconnect issues
29-05-2010 3:31 PM
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DSL Connection
Link Information
Uptime: 0 days, 0:05:43
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 11,788
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 18.5 / 36.0
SN Margin (Up/Down) [dB]: 28.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 34 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 13 / 0
FEC Errors (Up/Down): 0 / 552
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 14 / 0
How long should this be directly connected to the test socket/
Re: Please help with speed and disconnect issues
29-05-2010 3:47 PM
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Can you install Routerstats http://www.vwlowen.co.uk/internet/files.htm and leave it running for a few days (you will need to leave the computer running as well) and it will allow you to monitor your noise margin and speeds
Re: Please help with speed and disconnect issues
29-05-2010 4:02 PM
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Re: Please help with speed and disconnect issues
29-05-2010 4:05 PM
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Regarding stats - hopefully after 24 hours when you will have seen a couple of re-syncs (or even more hopefully - you won't )
Re: Please help with speed and disconnect issues
29-05-2010 4:22 PM
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Quote SN Margin (Up/Down) [dB]: 28.0 / 6.5
Those FEC error rates are quite high though!.
Be interesting to see the results of monitoring with Routerstats for a while...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Please help with speed and disconnect issues
29-05-2010 4:34 PM
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Struggling to ge router stats to work at the mo...
Re: Please help with speed and disconnect issues
29-05-2010 4:41 PM
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Regarding Routerstats I can't help as I have a different router but you could try Routerstats Lite which should work out of the box
Re: Please help with speed and disconnect issues
29-05-2010 5:05 PM
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