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Please help me change my ip profile.

iqramhafezji
Dabbler
Posts: 20
Registered: ‎07-05-2013

Please help me change my ip profile.

hi
had bt engineer around today, he did all the line test. he said i should be getting around 54mb. he said he couldnt figure out why i wasn't getting that speed. so the engineer said it could be the router. but i think my ip profile needs to be change that all. please can some look into this thank you.
update I've tried two routers plusnet and bt home hub 3. I'm getting the same speed from both routers around 27mb.
1 REPLY
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Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Please help me change my ip profile.

Hi,
I can see that you've got an engineer booked in for this morning between 8am-1pm.
Fingers crossed we can get to the bottom of the issue for you. Please let us know how you get on.
Chris Pettitt
Cloud Environments Engineer