Please help! TP-Link TD-W8980 Modem/router config nightmare
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Please help! TP-Link TD-W8980 Modem/router con...
Please help! TP-Link TD-W8980 Modem/router config nightmare
17-03-2014 11:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not a very happy Plusnet customer tonight. My Technicolour router packed up last week. I was advised by phone that I needed a new router. I elected to avoid getting another Plusnet provided router, as they are not reliable and would take 5 days to arrive. The nice chap on the other end of the line gave me lots of advice on what I would need plus the brand names of 3 makes of router that are reliable. What he failed to tell me that these products are not supported. I duly bought the TP-Link for £70 and have spent hours this last weekend on the phone to Plusnet to no avail, beyond having established that the modem still works if you plug my laptop in to it directly. As a parent of a child with special needs and on a tight budget, I am really regretting my initial decision!
What I really need is someone to walk me through the install process. I’ve tried doing it multiple times now, firstly with telephone support from Plusnet, to no avail. I’ve tried plugging the ADSL connector into the device and configuring it as a modem and router and I’ve also tried setting it up as just as a router, by connecting the BT Openreach modem into the WAN/LAN socket (obviously with the ADSL socket still connected to the BT modem. I’ve searched this forum and tried a couple more things tonight, to no effect.
I would really appreciate some extra help, either from the Plusnet team or a friendly expert Plusnet user! The TP-Link customer support service is hopeless – I would not recommend their equipment to people who lack a deep understanding of the technical issues.
Thanks in advance...
Paul F
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
18-03-2014 9:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Another good forum for matters internet, ADSL, and fibre is Kitz http://forum.kitz.co.uk/
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
18-03-2014 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
18-03-2014 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I set it up so it works with the BT open reach modem.
For anyone else interested this is what I did
1) delete old WAN Service and ATM interface
2) enable virtual ports that's located in Lan Ports
3)Create new ETH WAN Interface located in layer 2 interface
4)Create new WAN service
Settings are
a) PPP over Ethernet (PPPoE)
b) put in PPP username and password
c) put in PPPoE service name I just used plusNET dont think it does anything
c) select new WAN interface
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
18-03-2014 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
19-03-2014 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've uploaded some screenshots taken last night in the hope these might help. I have also upgraded the modem/router's firmware in the hope that that would help. The upgrade went OK, but made no difference.
Beginning to despair...
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
19-03-2014 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry we've managed to miss your post.
From the very last screenshot that you've provided, it shows that connection to your ISP (Plusnet) has been established.
Would you be able to put our DNS Servers into the router?
Details on this and the settings required can be found here http://www.plus.net/support/customer_service/using/settings.shtml
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
19-03-2014 7:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
20-03-2014 12:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It very well could be, might be worth trying again without that ticked.
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
20-03-2014 10:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Please help! TP-Link TD-W8980 Modem/router config nightmare
20-03-2014 10:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Please help! TP-Link TD-W8980 Modem/router con...