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Please help! Ongoing issues since switching from SKY
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Re: Please help! Ongoing issues since switching from SKY
07-06-2015 9:13 AM
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Moved to plusnet from BT this weekend - same problems here.
Router needed a factory reset before I could bypass the Account set up page - had someone else's username attached.
Having spent the last two days checking things, using Macbook air, I find that certain pages are ok, but I can't access iplayer, Netflix - or the BBC weather page!
Also the BTwholesale speed page won't load… so tricky to test speeds just now.
Smart TV also having problems with Netflix and inlayer, as is phone.
Router problem?
Router needed a factory reset before I could bypass the Account set up page - had someone else's username attached.
Having spent the last two days checking things, using Macbook air, I find that certain pages are ok, but I can't access iplayer, Netflix - or the BBC weather page!
Also the BTwholesale speed page won't load… so tricky to test speeds just now.
Smart TV also having problems with Netflix and inlayer, as is phone.
Router problem?
Message 16 of 18
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Re: Please help! Ongoing issues since switching from SKY
07-06-2015 2:07 PM
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P4girl has started their own thread here - http://community.plus.net/forum/index.php/topic,140177.msg1236436.html#msg1236436 - so please reply there with offers of help.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 17 of 18
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Re: Please help! Ongoing issues since switching from SKY
07-06-2015 5:17 PM
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Mod Note
Topic locked in favour of linked thread.
Topic locked in favour of linked thread.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 18 of 18
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