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Please help. Fibre so close yet so far!

OldCrone
Grafter
Posts: 25
Registered: 09-01-2008

Please help. Fibre so close yet so far!

All of the village is connected to superfast except the nice shiny cabinet 21 next to A66 (Cockermouth exchange).
I contacted ENW because I was told that it was their fault cabinet 21 isn't live.
It turns out that ENW need a request from BT to make it "live".
Please can someone contact BT and ask? I have spent months trying to contact anyone in BTopenreach, accosted engineers all to no avail.
Cockermouth exchange cabinet 21 next to A66.
We have very slow broadband and the shiny new fibre box is tantalising!  Crazy
2 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Please help. Fibre so close yet so far!

Hi Old Crone,
Unfortunately we know about as much as people in your area when it comes to the upgrades of exchanges and cabinets.
The best source of information on this would be here so we would advise to check back on this regularly.

Thanks,
Adam C
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: Please help. Fibre so close yet so far!

I've got the forward plan sheet and the cab (along with about half the cabs at your exchange) are on it, but no date showing unfortunately. Half of the cabs were enabled in March and April, but none since April. As Adam says best thing is to keep checking unfortunately but if I hear anything I'll post back.