Please check my line
Hi,
The distance between yourself and the exchange is what it is - "health" has no bearing on matters!
There is though something not quite right about the health of the circuit. At 48dB (3.5km) you ought to be seeing something nearer 6Mbps. The 5.1dB SNRM indicates the presence of some electrical noise on the line or in your home.
You have already said that the router is now in the test socket: does that imply that before it was on an extension? How is that extension wired? Out of the front of the socket on a 'flat' D-cable cheap 'phone' extension or out of the back of the master socket using proper twisted pair 'quality' phone cable?
'Flat' D-Cable is far from ideal for plugging routers into. If it is proper phone wire taken from that back of the master socket, carefully remove the lower face plate and see how many wires are attached. The ought only be two (blue/white and white/blue) on terminals 2 & 5. There might be a more (usually orange/white on terminal 3) which can be safely removed - this should be done at both ends.
Is there noise on the line? Dial 17070 option 2 using a corded phone plugged into the master socket.
For total clarity, are you plugged into the front of the master socket or the test socket BEHIND the lower removable face plate? The latter disconnects ALL extensions.
The distance between yourself and the exchange is what it is - "health" has no bearing on matters!
There is though something not quite right about the health of the circuit. At 48dB (3.5km) you ought to be seeing something nearer 6Mbps. The 5.1dB SNRM indicates the presence of some electrical noise on the line or in your home.
You have already said that the router is now in the test socket: does that imply that before it was on an extension? How is that extension wired? Out of the front of the socket on a 'flat' D-cable cheap 'phone' extension or out of the back of the master socket using proper twisted pair 'quality' phone cable?
'Flat' D-Cable is far from ideal for plugging routers into. If it is proper phone wire taken from that back of the master socket, carefully remove the lower face plate and see how many wires are attached. The ought only be two (blue/white and white/blue) on terminals 2 & 5. There might be a more (usually orange/white on terminal 3) which can be safely removed - this should be done at both ends.
Is there noise on the line? Dial 17070 option 2 using a corded phone plugged into the master socket.
Quote from: Chris Are you plugged into the master/test socket without any extension leads in place?
Quote from: Poggers001 Yes I am - moved it yesterday as instructed by your website.
For total clarity, are you plugged into the front of the master socket or the test socket BEHIND the lower removable face plate? The latter disconnects ALL extensions.