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Please can someone reset my connection speed
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Please can someone reset my connection speed
18-07-2008 3:55 PM
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Hi,
having got my nice new modem working at last I'm syncing at 7.5Mb rather than the 4Mb I used to get with my old modem. To this end I wonder if someone could reset my line (or whatever you do) so that I actually see that speed please? I realise it can take 3 days, but having waited 2 weeks for the replacement modem I'm very impatient
Cheers
-Mat
p.s. James, the old 'broken one' will be in the post this weekend, can you tell me how to claim back the postage costs or is there a freepost address to send it to?
Thanks
having got my nice new modem working at last I'm syncing at 7.5Mb rather than the 4Mb I used to get with my old modem. To this end I wonder if someone could reset my line (or whatever you do) so that I actually see that speed please? I realise it can take 3 days, but having waited 2 weeks for the replacement modem I'm very impatient
Cheers
-Mat
p.s. James, the old 'broken one' will be in the post this weekend, can you tell me how to claim back the postage costs or is there a freepost address to send it to?
Thanks
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Re: Please can someone reset my connection speed
18-07-2008 4:06 PM
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Your best course of action would be to raise a ticket via the Customer portal, as the forums really aren't the official means of getting things like this fixed.
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Re: Please can someone reset my connection speed
18-07-2008 4:45 PM
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I don't think PN can do anything, you just have to wait for BT's automated systems to update your IP Profile.
Post the results of a BT Speed Test here so that it can be checked.
Post the results of a BT Speed Test here so that it can be checked.
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