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Please can someone reset my connection speed

mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Please can someone reset my connection speed

Hi,
having got my nice new modem working at last I'm syncing at 7.5Mb rather than the 4Mb I used to get with my old modem. To this end I wonder if someone could reset my line (or whatever you do) so that I actually see that speed please? I realise it can take 3 days, but having waited 2 weeks for the replacement modem I'm very impatient  Wink
Cheers
-Mat
p.s. James, the old 'broken one' will be in the post this weekend, can you tell me how to claim back the postage costs or is there a freepost address to send it to?
Thanks
2 REPLIES
Community Veteran
Posts: 1,887
Thanks: 5
Registered: 05-04-2007

Re: Please can someone reset my connection speed

Your best course of action would be to raise a ticket via the Customer portal, as the forums really aren't the official means of getting things like this fixed.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Please can someone reset my connection speed

I don't think PN can do anything, you just have to wait for BT's automated systems to update your IP Profile.
Post the results of a BT Speed Test here so that it can be checked.