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Please can my Profile be nudged up

alex7127
Grafter
Posts: 295
Registered: ‎24-05-2011

Please can my Profile be nudged up

Hi guys
Pleae can  my PN profile be given a manual nudge up. BT Speedtester indicates their profile is at 1.89Mbps, but I am only getting around 1Mbps DL speed.
Thanks in advance
Alex Cheesy
3 REPLIES
Moderator
Moderator
Posts: 19,286
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: Please can my Profile be nudged up

If the BT profile doesn't match the one here https://portal.plus.net/my.html?action=data_transfer_speed then as it's the weekend I'd give them a call as the digital care team aren't likely to be on until Monday.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Please can my Profile be nudged up

Hi Alex,
I've adjusted the Speed Profile from our end for you. Smiley
Chris Pettitt
Cloud Environments Engineer
alex7127
Grafter
Posts: 295
Registered: ‎24-05-2011

Re: Please can my Profile be nudged up

Thanks Chris....you are the man!  Grin