Please Please look at my connection thoroughly
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Please Please look at my connection thoroughly
22-03-2013 12:12 AM
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I used to be such a big gamer a bout 2 months ago, but now I can not even be bothered to pick the controller up!
please can you just do something about the service I am receiving because believe me when 12 months is up I will not even think twice about leaving.
this is just normal browsing on ebay
Re: Please Please look at my connection thoroughly
22-03-2013 1:15 AM
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Could you please raise a fault at http://faults.plus.net and I'd be more than happy to pick this up for you.
Having looked at your line stats, there's definitely something not quite right and I'm keen to get that sorted out for you.
Re: Please Please look at my connection thoroughly
22-03-2013 11:27 AM
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There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Re: Please Please look at my connection thoroughly
22-03-2013 11:30 AM
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Re: Please Please look at my connection thoroughly
22-03-2013 11:37 AM
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Thx
Re: Please Please look at my connection thoroughly
22-03-2013 5:30 PM
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Sorry for the delay this afternoon, I've just updated your ticket.
Re: Please Please look at my connection thoroughly
22-03-2013 6:22 PM
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Re: Please Please look at my connection thoroughly
22-03-2013 6:28 PM
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Re: Please Please look at my connection thoroughly
22-03-2013 6:56 PM
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It is almost like we are being pushed out the way by BT to make room for their customers.
Re: Please Please look at my connection thoroughly
22-03-2013 7:07 PM
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There are users here with performance issues where engineers have been out, tested things, no faults found and still no charge is passed on to the customer.
It looks like you've been through all the steps and tried everything and you have some fault somewhere outside of your control. Based on your TBB graph, I would happily bet the £60 with you that there is a fault somewhere on your line.
Re: Please Please look at my connection thoroughly
23-03-2013 10:05 AM
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Quote from: AndyH It looks like you've been through all the steps and tried everything and you have some fault somewhere outside of your control. Based on your TBB graph, I would happily bet the £60 with you that there is a fault somewhere on your line.
BUT it was OK before he joined PlusNet. How does the line suddenly develop a fault when all that's changed is the ISP and the router?
Re: Please Please look at my connection thoroughly
23-03-2013 10:48 AM
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Anyhow, you won't get charged the £60 if you follow the instructions PN sent you (plug directly in to the test socket, try new filters and another router). Basically if you eliminate your equipment from the possible causes of the fault then you can't be charged £60 as the fault is not with you or your equipment.
Re: Please Please look at my connection thoroughly
23-03-2013 10:55 AM
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The £60 charge may only be applied if a fault is found to be caused by something internally that is completely outside of our control. If the fault is found externally, you will not be charged.
Re: Please Please look at my connection thoroughly
23-03-2013 10:59 AM
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Quote from: David He didn't state which ISP he came from, if it was an LLU ISP the equipment in the exchange would have been changed over too, the previous ISP could have stuck an high SNR on the line or enabled interleaving or other stability mechanisms which were turned off when switching to plusnet, or, a line fault could have developed.
Anyhow, you won't get charged the £60 if you follow the instructions PN sent you (plug directly in to the test socket, try new filters and another router). Basically if you eliminate your equipment from the possible causes of the fault then you can't be charged £60 as the fault is not with you or your equipment.
If the problem co-incides with an ISP change, I think a line fault appearing at the same time is very unlikely. Most likely the router or tinkerage by the ISP, as you say (I've had a similar experience - changed to PlusNet, and now suffering awful intermittent latencies).
Re: Please Please look at my connection thoroughly
23-03-2013 12:18 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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