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Please Just Send An Engineer Out

BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Please Just Send An Engineer Out

When I was with BT ( British Telecoms ) they banded my IP PROFILE
How do I now this I contacted BT and here is the proof and alls I get when I call up PN is we are testing your circuit  Shocked  

MY MEMBER CENTER
Estimated line speed:
39Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-12 11:42:58
Current line speed:
37 Mb
BT Wholesale Broadband Performance Test
1. Best Effort Test:  -provides background information.
Download Speed
17.2 Mbps

0 Mbps 17.42 Mbps
Max Achievable Speed
Download speedachieved during the test was - 17.2 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-17.42 Mbps .
Additional Information:
IP Profile for your line is - 17.42 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
3.79 Mbps

0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 3.79Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
9 REPLIES
BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Re: Please Just Send An Engineer Out

How hard is it to send an engineer
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 54
Fixes: 3
Registered: ‎25-09-2012

Re: Please Just Send An Engineer Out

Ring up PN,
but beware there are call out charges.  The engineer can do ANYTHING when at your property. Cool
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Please Just Send An Engineer Out

Quote from: BigTabs
How hard is it to send an engineer

Just as easy as it is to charge you £60 if it turns out to not be a fault with your line.
Plusnet have a procedure to go through to make sure that doesn't happen.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Re: Please Just Send An Engineer Out

Cheers for info
BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Re: Please Just Send An Engineer Out

i have already been told its banded
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 54
Fixes: 3
Registered: ‎25-09-2012

Re: Please Just Send An Engineer Out

use the faults page. 
My friend needed a BT OR Engineer and didn't bother paying hundreds!
He got his master socket relocated and he is chuffed!
He paid around 100 hundred quid and didn't mind  Crazy probably he is loaded!
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Re: Please Just Send An Engineer Out

Thank you to the person who handled my call he checked my line and low and behold it is banded he has past it on to the person who is dealing with my problem and i should get a call tomorrow
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 54
Fixes: 3
Registered: ‎25-09-2012

Re: Please Just Send An Engineer Out

At least it has had a happy ending!  Grin
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Please Just Send An Engineer Out

Hi there,
I can see we've got an engineer booked for the 26th to get this resolved for you.
Let us know how it goes.