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Please Could I Have My Activation Date?

wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Hello,
I thought I would just 'bump' this thread as it seems to be on the next page now.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Please Could I Have My Activation Date?

Hi wykehamhouse,
Sorry for the delay in getting back to you. I've placed a Modify Order for your line to be regraded to ADSL2+.
This should complete over the next few days Smiley
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Thank you again. The support here is fantastic (so far)!
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Please Could I Have My Activation Date?

Long may it continue Cheesy
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Chris,
Could the firmware on my router please be updated to the latest version?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Please Could I Have My Activation Date?

What version do you have at the moment?
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

8.4.4J.
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Just bumping this again as it seems to be on the next page.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Please Could I Have My Activation Date?

The firmware you have at the moment is the most *current* version available.
You can find further information on firmware that we are currently testing here: http://community.plus.net/forum/index.php/topic,108966.0.html
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Hi Chris,
This post seems to suggest otherwise: http://community.plus.net/forum/index.php/topic,111469.0.html
Edit: I have now been transferred to ADSL2+, however with a capped upstream. Could this please be uncapped?
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Please Could I Have My Activation Date?

@wykehamhouse
I've replied to you PM.
Chris
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Hi,
Could I have the upstream uncapped please?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Please Could I Have My Activation Date?

Hi, I've just placed that order for you. There's more details on ticket 6571515.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Please Could I Have My Activation Date?

Hi Chris,
Would you mind updating the TG582N to the latest firmware now please.
Edit: And Adam, thank you for doing that :).
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Please Could I Have My Activation Date?

I'll give our products team a nudge and get that sorted for you.