Please Could I Have My Activation Date?
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Please Could I Have My Activation Date?
01-02-2013 10:20 AM
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I recently signed up to Plusnet broadband but I haven't been given an activation date. Could I please be told it?
Re: Please Could I Have My Activation Date?
01-02-2013 2:30 PM
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Firstly a nice warm welcome to our community forums.
Your broadband is due to go live on the 5th February, we'll send you a confirmation text when your line is active.
You can keep tabs on the progress of your broadband line <a href="https://portal.plus.net/my.html?action=adsl_status">here</a>.
If you've got any questions ask away.
Re: Please Could I Have My Activation Date?
01-02-2013 7:12 PM
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I got an email saying it is going live on the 6th. Which is it?
Re: Please Could I Have My Activation Date?
01-02-2013 7:47 PM
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Once that is done Plusnet should be notified and your line is activated (so you can logon).
Re: Please Could I Have My Activation Date?
04-02-2013 10:22 AM
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If your account hasn't been activated following the order please post here or give our support centre a call and we'll be able to get that sorted out for you Hope it all goes smoothly tomorrow.
Re: Please Could I Have My Activation Date?
04-02-2013 2:54 PM
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Is it definitely the 5th then? Because my account says the 6th and I got an email saying the 6th.
Re: Please Could I Have My Activation Date?
04-02-2013 5:01 PM
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With Fibre the line should be active shortly following the order, though this can sometimes take a while given that the engineer has to finish his work and submit his report for the job - this is why activation is stated as the day after the order by default. The account will activate automatically when we get the notification from BT that the order's complete but if you don't want to wait you can let us know when it's done and we'll activate it early for you - either let us know here or call our support team
Hope that helps explain.
Re: Please Could I Have My Activation Date?
05-02-2013 7:41 AM
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I haven't ordered fibre! My Internet connection has now stopped working and I can no longer connect with my old ISP login details. I have had nothing from Plusnet.
Re: Please Could I Have My Activation Date?
05-02-2013 7:56 AM
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Re: Please Could I Have My Activation Date?
05-02-2013 8:15 AM
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Re: Please Could I Have My Activation Date?
05-02-2013 8:53 AM
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I've got your account activated as the order has completed. You can now set up your router
Re: Please Could I Have My Activation Date?
05-02-2013 10:15 AM
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Just here to say i have the same situation currently on going. Activation date 6th, however the service with my old provider seems to have stopped this morning.
Only thing is i just received a text (at about 9am) saying that my router has just been dispatched.
Is it normal that the modem is sent just a day before/on activation day? Seems a bit late in the day....
S
Re: Please Could I Have My Activation Date?
05-02-2013 11:22 AM
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That's sorted for you now
Re: Please Could I Have My Activation Date?
05-02-2013 5:04 PM
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Re: Please Could I Have My Activation Date?
05-02-2013 6:44 PM
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