Planned Maintenance causing Internet Disconnections and Lower Speed?
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Planned Maintenance causing Internet Disconnections and Lower Speed?
30-05-2016 1:06 PM
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For the last month my broadband connection has been experiencing internet disconnections and lower speed.
I used to be connected for up to 30 days before experiencing a disconnection but now it occurs every day. I also used to get 5.5-6mb but now get 4mb connection speed.
To resolve it I tried the following:
- The Quiet Line Test - no problems found
- Changing micro filters
- Using another router
But the problems persist.
The current readings on my router are as follows:
Downstream: 4536kbps
Upstream: 1135kbps
Cell Rate: 10698 (upstream) / 2678 (downstream)
SNR Marging - 9db (downstream) / 5.5db (upstream)
Operational Mode: ADSL2+
Line Attenuation: 56db (downstream) / 28.5db (upstream)
CRC Errors: 0 (downstream) / 0 (upstream)
FEC Errors: 0 (downstream) / 0 (upstream)
HEC Errors: 0 (downstream) / 0 (upstream)
NCD Errors: 0 (downstream) / 0 (upstream)
OCD Errors: 0 (downstream) / 0 (upstream)
Are these problems related to all the maintenance that is being carried out?
If so, when will these problems settle down?
If not is there anything else I can try to resolve this?
Re: Planned Maintenance causing Internet Disconnections and Lower Speed?
30-05-2016 1:23 PM
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I'm confident that the overnight maintenance will not be causing this. There's maintenance somewhere on the network pretty much every day and the majority goes completely unnoticed.
Re: Planned Maintenance causing Internet Disconnections and Lower Speed?
30-05-2016 1:30 PM
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Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 28.8 | 56.0 |
SNR Margin: | 6.5 | 9.0 |
Errored Seconds: | 3 | 0 |
HEC Errors: | 1 | |
Cell Count: | 829768 | 881920 |
Speed: | 1135 | 4536 |
Maximum Stable Rate (KBPS): | 4544 | Fault Threshold Rate (KBPS): | 3635 |
Mean Time Between Retrains (Seconds): | 28760 | Mean Time Between Errors Upstream (Seconds): | 364 |
Indicative Line Quality: | G | Mean Time Between Errors Downstream (Seconds): | 4541 |
The mean time between errors seems on, a little lower than perfect but shouldn't be causing issues. The SNR looks fine and for a 56db attenuation, the sync speed is good.
Are you connected to the master socket, any extension leads in use?
Re: Planned Maintenance causing Internet Disconnections and Lower Speed?
30-05-2016 4:04 PM
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The router is connected to a secondary socket.
Re: Planned Maintenance causing Internet Disconnections and Lower Speed?
30-05-2016 4:19 PM
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Re: Planned Maintenance causing Internet Disconnections and Lower Speed?
30-05-2016 4:26 PM
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I should be able to.
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