Pity PN don't let you know when your internet's going down

[#1]

Yesterday the 'net was down all day due to my transferring from 02 to PN. Thing is, I would've thought it'd be reasonable for PN to let me know when everything was down. It just happened all of a sudden and it was pretty frustrating not knowing whether it was my (02) router that was the problem or something else. The only communication I got was a text a few days prior to say I would be connected by midnight on 1.8.13.
Pretty bad service for a newbie.

[#2]

I'm not entirely sure how we'd do this as we haven't much control over when a migration happens. Your account isn't activated until we receive notification from our suppliers that the work's complete either. There's a chance that we'd have been able to switch things on earlier had you got in touch. Sorry it wasn't as smooth as you'd hoped for 

[#3]

@Cagney1994 -
Once you are fully connected, you might want to consider signing up for Service Status Email Updates, to receive email notification of planned outages and other known service issues.

[#4]

Quote from: Bob

I'm not entirely sure how we'd do this as we haven't much control over when a migration happens. Your account isn't activated until we receive notification from our suppliers that the work's complete either. There's a chance that we'd have been able to switch things on earlier had you got in touch. Sorry it wasn't as smooth as you'd hoped for

Thanks Bob.
And I was under the impression the migration would last only a couple of hours (not about 24).
And thanks for the link, 'purleigh'.