Ping issues and latency problems
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Ping issues and latency problems
22-07-2018 7:44 PM
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Hi,
I've always had a solid connection and low latency connection with Plus Net Fibre. But recently, in the last month or so, I've noticed intermittent ping and latency issues in online games like Rocket League.
Having had issues today I ran Pingplotter, image attached. Does this indicate an issue with my router or my connection to Plus Net?
The router is the old technicolor model that I got back in 2012, I'm wondering if this needs replacing? The ping issues are sometimes solved with a router reset...
Thanks
Chris
Re: Ping issues and latency problems
23-07-2018 10:04 AM - edited 23-07-2018 10:20 AM
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Hi @mrchrisgreen sorry that you seem to be having problems, I've just assigned you a static IP to test something please turn your router off for a few minutes and reconnect and let us know how you're getting on.?
Re: Ping issues and latency problems
25-07-2018 8:21 PM - edited 25-07-2018 8:21 PM
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Hi JonoH,
Sorry for not replying sooner, I wanted to test the static IP for a couple of days before replying.
Everything seems very stable now. I've not noticed any ping spikes/latency issues in Rocket League.
Here is a pingplotter graph to the same IP as above (this is a Rocket League server):
I'll keep testing if you like to make sure, maybe another week or so to be sure?
Thanks
Chris
Re: Ping issues and latency problems
26-07-2018 9:10 AM
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That's great news @mrchrisgreen I'm pleased you're connection is doing better.
We located a problem in our network that we now think we've resolved. Over the next few days we will be monitoring the situation and removing the static IP's if everything goes OK.
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