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Ping Plusnet Rep

cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Ping Plusnet Rep

Can someone look at my order please?
Things aren't going smoothly and I have been advised to try and get someone to ensure I get a simultanious transfer of BB and phone.
TIA.
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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12 REPLIES
cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Re: Ping Plusnet Rep

No reply so far. Sad
"To keep track of switches, Ofcom's code stipulates that providers and service resellers have to obtain a three-digit reseller ID (RID) from Ofcom, which can then be used to monitor and protect the movement of services.
Companies also have to take measures to ensure consumers do not lose any service at any point during the switch."
Where can I find the RID and who do I contact to complain that above hasn't been followed?
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Superuser
Superuser
Posts: 6,773
Thanks: 854
Fixes: 55
Registered: 30-07-2007

Re: Ping Plusnet Rep

You can find the complete list of reseller ID's here http://www.ofcom.org.uk/static/numbering/#rid. From that link, PlusNet's are
Quote
CQI Allocated PlusNet PLC     09/04/2011  00:00:00
CQJ Allocated PlusNet PLC Force 9 Technolgoy Buildings Terry Street Sheffield South Yorkshire S9 2BU 0114  220 0072 13/04/2006  00:00:00
CQK Allocated PlusNet PLC Free Online Technology Buildings Sheffield South Yorkshire S9 2BU Terry Street  Sheffield South Yorkshire S9 2BU 0114 220 0072 01/04/2006  00:00:00
cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Re: Ping Plusnet Rep

Thank you.
Is there anyway I can ensure things are sorted please?
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Superuser
Superuser
Posts: 6,773
Thanks: 854
Fixes: 55
Registered: 30-07-2007

Re: Ping Plusnet Rep

You can either hope that one of the PlusNet CRT staff, who monitor this forum, see this thread and respond, or you can try online chat or the phone to contact customer services.
Just noticed your other thread http://community.plus.net/forum/index.php/topic,146298.0/topicseen.html . Looks like CRT have already responded and sounds like it's an EE issue.
As Townman says OfCom aren't likely to be much use Sad
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Ping Plusnet Rep

Apologies for the delayed response Sad
Could you PM me your username so I can check over your account. Looks like the one connected to your forum account is an old one.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Re: Ping Plusnet Rep

PM sent; thanks.
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Ping Plusnet Rep

Thanks for the PM.
I've contacted our suppliers regarding this matter and I'm afraid it's not great news. It appears that while our order was progressing, our suppliers located a fault on your line at the exchange (Which is why the broadband connection stopped working)
I have been advised that work to resolve the fault has been completed, however from the sounds of things the work carried out was more along the lines of steps of the broadband order that should have been carried out on the 7th, when our order is due to complete.
In theory, the connection has left your current provider, however as our broadband order relies on the phone order completing first, our suppliers are unable to complete the order until the phone order completes on the original completion date of 07/12/15 Angry
I've raised this complaint with our suppliers over this and I do sincerely apologise for any inconvenience the loss of connection is causing you, however unfortunately all we can do at this stage is wait for the phone order to complete on the 7th, at which point your broadband order will also complete and you'll be back online.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Re: Ping Plusnet Rep

Ah well, thanks for your honesty.
Can you at least assure me that everything else will go smoothly?
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Ping Plusnet Rep

I wouldn't like to word it like that, as ultimately it is out of my personal control.
However, I can assure you that looking at the orders today, everything is progressing fine and at this stage, I see no reason why it shouldn't go smoothly moving forwards.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Re: Ping Plusnet Rep

How about you press to get my broadband order through early then?
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Ping Plusnet Rep

http://community.plus.net/forum/index.php/topic,146298.msg1289434.html#msg1289434
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Moderator
Moderator
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Re: Ping Plusnet Rep

mod:note
locked in favour of topic linked in Harry's post.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'