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Ping High and Upload Speed Low

flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Ping High and Upload Speed Low

Hello,
Had fibre unlimited installed yesterday, can't complain about the download speeds though.

Although, ping seems to high, I was getting less than that on normal broadband, and upload speed is low, should be getting a lot closer to 20mbps as told by the openreach engineer and BTW Diagnostics.
Liam
34 REPLIES
kirk
Grafter
Posts: 34
Registered: ‎16-03-2012

Re: Ping High and Upload Speed Low

Is the connection wired or wireless ?
flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Re: Ping High and Upload Speed Low

Its wired Smiley
dannystokie
Grafter
Posts: 58
Registered: ‎02-04-2013

Re: Ping High and Upload Speed Low

I don't think your upload speed is that low to be honest, but the ping seems a little high.
flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Re: Ping High and Upload Speed Low

It may just be me being greedy, but the Openreach engineer did a speed test and stuff and got 19.7 and then I did one got the same, but now its dropped
Bladesnet
Newbie
Posts: 2
Registered: ‎21-04-2011

Re: Ping High and Upload Speed Low

The upload speed and Ping results are really good in my opinion pal  Wink
kirk
Grafter
Posts: 34
Registered: ‎16-03-2012

Re: Ping High and Upload Speed Low

Don't forget you just had it installed so you will be going through the 10 day training period.
To get a more accurate result of your speed go to http://www.speedtest.btwholesale.com/
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Ping High and Upload Speed Low

Looks like it is still training as we don't have a profile showing on BTs side yet, shouldn't be long though.
flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Re: Ping High and Upload Speed Low

I understand its still in training period, but...
Download Speed
48.54 Mbps

0 Mbps 76.91 Mbps
Max Achievable Speed
Download speedachieved during the test was - 48.54 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-76.91 Mbps .
Additional Information:
IP Profile for your line is - 76.91 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
15.07 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.07Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Ping is better:
But download speeds are getting lower...
Highest I got:

kirk
Grafter
Posts: 34
Registered: ‎16-03-2012

Re: Ping High and Upload Speed Low

What is your Current line speed: from here https://www.plus.net/my.html?action=data_transfer_speed ?
flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Re: Ping High and Upload Speed Low

78mbps
dannystokie
Grafter
Posts: 58
Registered: ‎02-04-2013

Re: Ping High and Upload Speed Low

There is no 10 training period on Fibre, it's a myth but I had Fibre installed last Friday and for the first 4 days, speeds would drop from 73 Mbps to 51 Mbps at night, it has since stopped doing that and settled down, although my connection has been up since it was installed, no disconnections at all, so it was strange.
flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Re: Ping High and Upload Speed Low

It's getting worse and worse.
1. Best Effort Test:  -provides background information.
Download Speed
25.57 Mbps

0 Mbps 76.91 Mbps
Max Achievable Speed
Download speedachieved during the test was - 25.57 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-76.91 Mbps .
Additional Information:
IP Profile for your line is - 76.91 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
14.54 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.54Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
kirk
Grafter
Posts: 34
Registered: ‎16-03-2012

Re: Ping High and Upload Speed Low

You could see if the router is the issue by connecting a computer/laptop to your BTWholesale modem and connecting via PPPoE connection (see below)
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
If there is still a fault I'm sure Plusnet will look into this after the 10 day training period.
flar3
Grafter
Posts: 25
Registered: ‎18-04-2013

Re: Ping High and Upload Speed Low

I will give that a go! Smiley