Phone use disconnects fibre broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Phone use disconnects fibre broadband
Phone use disconnects fibre broadband
09-07-2013 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had expected the BT OR engineer to install the fibre modem downstairs next to the BT master socket but when I asked if it could go where the existing ADSL router was (upstairs telephone socket connected to a wired in extension of the downstairs master socket) he said that was fine. (Note that the extension master socket is connected directly to the downstairs master socket leaving the telephone cable socket available).
My Panasonic cordless DECT phone base-station is plugged into the downstairs master socket which is the same as it was for ADSL (with no issues). Reading various posts suggests that I should try moving the phone basestation to another extension elsewhere and see if the problem persists. Is this my only option or can anyone suggest anything else to try? Thanks in advance.
PlusNet mods:
- tried to enter this as a technical issue on the web site but fails with a 'try again later' message. Calling gives a message of at least a 15 minute wait. Feel free to give this a fault number though if appropriate.
- as the use of the phone causes a drop in the broadband connectivity will this affect my line speed? A little knowledge is a dangerous thing but other posts I have read suggest that regular connection/disconnection can cause 'DLM' (?) to think there are problems with the line and lower the maximum speed. Does that mean that resolving the issue I have above might mean the speed stays at the lower level until it is reset by PlusNet/BT?
Re: Phone use disconnects fibre broadband
09-07-2013 2:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you have the phone plugged in through a microfilter? If not, that would most likely be why it's dropping. If it is, try a different one (or try daisychaining two together - this will only work on phones though).
Re: Phone use disconnects fibre broadband
09-07-2013 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll check this eveing when I get in and respond - it had one for the ADSL service.
I thought microfilters were not necessary with fibre but I suppose the phone is physically connected in front of the modem so that could be why it is necessary (?). But if so why didn't the BT OR engineer leave the micro-filter in place if it was required?
Re: Phone use disconnects fibre broadband
09-07-2013 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone use disconnects fibre broadband
09-07-2013 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone use disconnects fibre broadband
09-07-2013 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Phone use disconnects fibre broadband
09-07-2013 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone use disconnects fibre broadband
09-07-2013 5:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They're not if the Fibre faceplate is fitted correctly. It goes behind the normal(removable) lower half faceplate of the master socket. The faceplate socket and any extensions connected via the faceplate are thus filtered. It is possible on installation for the engineer to install a data only extension which is connected to the Fibre faceplate. IF your installer fitted the Fibre faceplate to a normal extension then your socket at the master will not be filtered and you will definitely need an ADSL filter to connect a phone there.
Quote thought microfilters were not necessary with fibre
The contractors have what look remarkably like BT vans, but if you carefully they have their own name on it e.g 'Kelly communications acting on behalf of BT'.
Quote but he came in an BT Open Reach van
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Phone use disconnects fibre broadband
10-07-2013 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I fitted an ADSL filter last night and tested with a couple of calls and again this morning. I think this may have done the trick - I noticed no drop in wireless connectivity in making the calls but I will have to wait until this evening to test any wired connections on my home network.
Very odd that the engineer removed the filter at installation.
If there continues to be an issue moving the phone base station connection upstairs to the fibre face plate phone socket I suppose should also work.
One thing I did notice is that the speed last night and this morning is back to approximately previous ADSL speeds of between 2.0 and 2.5 Mbs. Could this be related to the dropouts caused the exchange to throttle back as the line appears unstable and therefore BT/Plusnet need to reset something before I can get back to the speed expected? (Matt can you comment?)
Re: Phone use disconnects fibre broadband
10-07-2013 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The incoming call will have been affecting the overall broadband connection and thus both wired and wireless. If wireless isn't affected now then neither will wired be.
Quote I think this may have done the trick - I noticed no drop in wireless connectivity in making the calls but I will have to wait until this evening to test any wired connections on my home network.
That's the reason I asked about contractor, some don't seem to either have a very good understanding of the installaion OR are just interested in getting it done quickly.
Quote Very odd that the engineer removed the filter at installation.
Sounds like you PlusNet profile has gone back to ADSL , it sometimes seems to happen!. Check it here https://portal.plus.net/my.html?action=data_transfer_speed ( login required )
Quote One thing I did notice is that the speed last night and this morning is back to approximately previous ADSL speeds of between 2.0 and 2.5 Mbs.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Phone use disconnects fibre broadband
10-07-2013 10:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you log in to the router then disconnect using the buttons there, then reconnect after 30 seconds or so you should get your Fibre profile back. Sorry about that.
Re: Phone use disconnects fibre broadband
10-07-2013 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wired speed test now shows around 25Mbs - so problem solved.
Not blisteringly fast but more or less in line with prediced 29Mbs
Thanks - and to MisterW.
Re: Phone use disconnects fibre broadband
11-07-2013 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone use disconnects fibre broadband
12-07-2013 8:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Phone use disconnects fibre broadband