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Phone - no service!!!

SkylineUK
Grafter
Posts: 60
Registered: ‎01-04-2010

Phone - no service!!!

I'm a new customer for broadband and phone and somehow Plus Net have screwed up communication with BT.  BT have cut me off on 31st March and the same day I receive an email from Plusnet saying they will transfer my phone service in ten days!!  A bloody poor start to a new relationship....  I phone PlusNet to be told it will be 19 days and I explain my wife's parents are both bed-ridden and phone us twice a day.  They say it is BT's fault.  I ring BT and they say it is PlusNet's fault.  I register a complaint/question on my 'Questions' area, receive an automated acknowledgement and bugg** all else.
Is this a taste of the customer service I can expect?  Angry
1 REPLY
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Phone - no service!!!

Locked in favour of http://community.plus.net/forum/index.php/topic,84870.0.html please don't cross post