Phone line was dead, now working now ADSL slow
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- Re: Phone line was dead, now working now ADSL slow
Phone line was dead, now working now ADSL slow
29-09-2015 5:10 PM
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I posted something simialr to this on the phone forum, but this is more of an ADSL issue
After five days the phone finaly started working again
however my broadband speed is significantly lower than it was, currently getting speeds of 5.5- 6.5meg on the various speed tests
router says
Upstream / Downstream
Current Rate (Kbps) 960up, 7808 down
Max Rate (Kbps) 1096up, 8352 down
SNR Margin (db) 8 up, 6 down
Line Attenuation (db) 12.5up, 27 down
Errors (Pkts) 0 0 up, 0 down
Plusnet line speed thing https://www.plus.net/my.h...ction=data_transfer_speed says:
Estimated line speed:
11Mb (This may vary between 10Mb and 13.5Mb) - Checked on 2015-07-17 23:29:17
Current line speed:
6.7 Mb
BT speedtest says:
Download speed achieved during the test was - 6.56 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.89 Mbps
Upload speed achieved during the test was - 0.78Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Also my plusnet voip service isnt working, although its something that I hardly use
Re: Phone line was dead, now working now ADSL slow
29-09-2015 7:06 PM
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Re: Phone line was dead, now working now ADSL slow
29-09-2015 7:15 PM
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Line Status: DSL Connected
DSL Modulation Type: ADSL_G.dmt
Annex Type: Annex A/I/J/L/M
Re: Phone line was dead, now working now ADSL slow
29-09-2015 7:20 PM
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Re: Phone line was dead, now working now ADSL slow
29-09-2015 10:14 PM
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Line Status: DSL Connected
DSL Modulation Type: ADSL_2plus
Annex Type: Annex A/I/J/L/M
Upstream/Downstream
Current Rate (Kbps) 1059 / 10606
Max Rate (Kbps) 1068 / 11652
SNR Margin (db) 6.4 / 6
Line Attenuation (db) 12.3 / 26
Errors (Pkts) 0 / 0
BT speedtest
Download speedachieved during the test was - 6.32 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.36 Mbps
Upload speed achieved during the test was - 0.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: Phone line was dead, now working now ADSL slow
30-09-2015 8:24 AM
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Keep an eye on it and if it doesnt return to the speeds you were getting perhaps try a daytime reboot at the weekend.
Re: Phone line was dead, now working now ADSL slow
30-09-2015 8:25 AM
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You also need to check that the PlusNET profile has also updated. See the current speed link below. Based on the BT speed test profile, it should be 9.3Mbps.
If it has updated do another BT speed test. If that produces the same result as above, try dropping the connection (PPP session) through the router interface. Then run the speed test again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Phone line was dead, now working now ADSL slow
02-10-2015 1:30 PM
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Download speedachieved during the test was - 8.82 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.36 Mbps
Upload speed achieved during the test was - 0.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
My speed's have been dropping over time, and each time I've run the speedtest the IP profile has also been dropping as well over time, At one point in the past it was over 12Mbps ( could even have been 13-15)
on the plus side, since the fault was eventually repaired on the phone the crackling has stopped on the line
Re: Phone line was dead, now working now ADSL slow
07-10-2015 5:11 PM
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Router Stats
Current Rate (Kbps) 104 / 10432
Max Rate (Kbps) 1040 / 11384
SNR Margin (db) 6.4 / 6
Line Attenuation (db) 12.3 / 26
Errors (Pkts) 0 / 0
BT speed Test
Download speedachieved during the test was - 8.86 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.2 Mbps
Upload speed achieved during the test was - 0.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
plusnet speed check page
Estimated line speed: 11Mb (This may vary between 10Mb and 13.5Mb) - Checked on 2015-07-17 23:29:17
Current line speed: 9.2 Mb
Kitz speed estimate http://www.kitz.co.uk/adsl/max_speed_calc.php ; says
line length 1.9km
BT21cn WBC&ADSL2+ 17600 kbs, IP profile 15523
Re: Phone line was dead, now working now ADSL slow
07-10-2015 7:42 PM
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Re: Phone line was dead, now working now ADSL slow
07-10-2015 11:13 PM
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Re: Phone line was dead, now working now ADSL slow
10-10-2015 6:45 PM
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Re: Phone line was dead, now working now ADSL slow
11-10-2015 10:54 PM
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Nothing much
router stats still the same
-------------------------------
BT speedtest
Download speedachieved during the test was - 8.83 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.49 Mbps
Upload speed achieved during the test was - 0.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Plusnet line speed
Estimated line speed:
11Mb (This may vary between 10Mb and 13.5Mb) - Checked on 2015-07-17 23:29:17
Current line speed:
9.4 Mb
Another annoying thing is that after 5 days of no voice line, theres been no apology nothing - the only communication sent was a dry the fault on your phone line has now been fixed
Re: Phone line was dead, now working now ADSL slow
13-10-2015 11:33 PM
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Re: Phone line was dead, now working now ADSL slow
15-10-2015 8:09 PM
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router stats still the same, and after reading another post on here i tried a few tracert commands in command...
Tracing route to ntp.plus.net [212.159.6.10]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 192.168.1.1
2 192.168.1.113 reports: Destination host unreachable.
Trace complete.
tracert www.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 192.168.1.1
2 22 ms 19 ms 18 ms lo0.10.Central10.ptw-bng02.plus.net [195.166.130.203]
3 19 ms 18 ms 19 ms irb.10.PTW-CR02.plus.net [84.93.249.2]
4 19 ms 19 ms 20 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 192.168.1.113 reports: Destination host unreachable.
Trace complete.
C:\Users\
C:\Users>tracert www.google.co.uk
Tracing route to www.google.co.uk [216.58.210.35]
over a maximum of 30 hops:
1 4 ms 3 ms 3 ms 192.168.1.1
2 19 ms 18 ms 18 ms lo0.10.Central10.ptw-bng02.plus.net [195.166.130.203]
3 20 ms 19 ms 19 ms irb.10.PTW-CR02.plus.net [84.93.249.2]
4 20 ms 19 ms 19 ms 72.14.223.32
5 192.168.1.113 reports: Destination host unreachable.
Trace complete.
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