Phone fine,BB dropping out.
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Phone fine,BB dropping out.
10-10-2013 5:32 PM
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Usual things checked (test socket,filter e.c.t ) gave CS a ring and told it`s a 3 day wait while it`s looked at. It`s a overhead line and before today it`s been fine,but seems to have coincided with the wind,but if it was something loose/broke then i guess the landline wouldn`t work also?
There was a BT engineer working at the top of the pole but when i shouted up he was working on lines for properties opposite me and wasn`t something general he was sorting.
Apart from equipment failure,what else might cause a intermittent BB but a working phone?
....BT speedtest added. (Between the dropouts!).
Re: Phone fine,BB dropping out.
11-10-2013 9:15 AM
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<img src="http://community.plus.net/visualradius/generated/image13814790329876.png"/>
Does your phone line have any interference or crackling?
Re: Phone fine,BB dropping out.
11-10-2013 9:19 AM
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Was just about to post this reply when yours popped up Chris...
Line seems to behaving itself so far this morning after the last drop @ around 3am, sync and NM way down from normal tho...
Uptime: 0 days, 4:58:29
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 464 / 15,140
Bandwidth (Up/Down) [kbps/kbps]: 416 / 11,168
Data Transferred (Sent/Received) [MB/MB]: 11.64 / 129.90
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 31.5 / 20.5
SN Margin (Up/Down) [dB]: 13.5 / 17.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 65,538 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 65,538 / 0
FEC Errors (Up/Down): 1,568 / 938
CRC Errors (Up/Down): 3 / 1
HEC Errors (Up/Down): 13 / NA
, but had this in my help center questions..
"Provisioning of your ADSL Account Information
New Action 21CN Modify Submitted added
(via ADSL2+ Order System Interface)"
Only reference i can find is about interleaving?
......Just getting ready to leave for work and had a couple of drops on the BB,i`ll leave routerstats running again today incase.
Re: Phone fine,BB dropping out.
11-10-2013 10:44 AM
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Interleaving is applied as a modify order, so that's what that'll be - hope it does stabilise things for you, if not we'll test further and get the fault escalated. Interleaving does help in a lot of these sorts of situations though.
Re: Phone fine,BB dropping out.
11-10-2013 11:44 AM
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Re: Phone fine,BB dropping out.
11-10-2013 11:48 AM
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Re: Phone fine,BB dropping out.
11-10-2013 11:53 AM
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Be a pita if interleaving is needed seeing I'm less then 300m from the exchange. 😄
Re: Phone fine,BB dropping out.
11-10-2013 4:49 PM
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Current stats....
Uptime: 0 days, 4:09:21
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 864 / 17,244
Bandwidth (Up/Down) [kbps/kbps]: 864 / 15,971
Data Transferred (Sent/Received) [MB/MB]: 12.37 / 371.31
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 7.5 / 9.0
SN Margin (Up/Down) [dB]: 19.5 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 196,607 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 196,609 / 0
FEC Errors (Up/Down): 6 / 1,964
CRC Errors (Up/Down): 0 / 3
HEC Errors (Up/Down): 0 / NA
Re: Phone fine,BB dropping out.
12-10-2013 10:06 AM
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Uptime: 0 days, 0:06:04
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 864 / 16,924
Bandwidth (Up/Down) [kbps/kbps]: 864 / 15,521
Data Transferred (Sent/Received) [kB/MB]: 489.00 / 1.91
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 7.5 / 9.5
SN Margin (Up/Down) [dB]: 21.0 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 6
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
NM stuck on 12.5 db /DL sync about 3k+ lower as a result, it seems and my uncapped UL is lower too.
Would it be a 3 day wait, or being ADSL2 i thought it should pick up straight away?
Re: Phone fine,BB dropping out.
14-10-2013 9:03 AM
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Uptime: 0 days, 5:32:00
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 864 / 17,168
Bandwidth (Up/Down) [kbps/kbps]: 446 / 15,772
Data Transferred (Sent/Received) [MB/GB]: 85.75 / 1.04
Output Power (Up/Down) [dBm]: 11.0 / 19.5
Line Attenuation (Up/Down) [dB]: 7.5 / 9.5
SN Margin (Up/Down) [dB]: 32.0 / 12.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 12,017 / 3,345
CRC Errors (Up/Down): 0 / 3
HEC Errors (Up/Down): 1,818,558,464 / NA
Has my uncapped upload been re-capped,also my NM seems stuck on 12db so DL sync is way lower that it should be for being so close to my exchange.
Just about to do a hard reset and monitor the connection with routerstats today.
Re: Phone fine,BB dropping out.
14-10-2013 2:36 PM
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Engineer visit requested, curious to the fact found in testing. 🙂
Re: Phone fine,BB dropping out.
14-10-2013 2:50 PM
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LTB: Lower Threshold Breach, basically your downstream speed is less than the fault threshold profile set on your line.
Multiple drops - should be apparent, basically the tests have shown that the line is dropping.
ILQ: Not sure about the I but I know LQ is Line Quality - if it's Amber it means errors and/or drops have been seen on the line. This isn't necessarily indicative of a fault itself but when taken into account with the line's length and usual operating conditions/SNR etc it can do.
Re: Phone fine,BB dropping out.
14-10-2013 6:15 PM
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Quote from: Matt ILQ: Not sure about the I but I know LQ is Line Quality
<snip>
This isn't necessarily indicative of a fault
You said it...
Re: Phone fine,BB dropping out.
14-10-2013 7:28 PM
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Stats from the hard reset this morning....
Uptime: 0 days, 7:21:50
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 864 / 17,052
Bandwidth (Up/Down) [kbps/kbps]: 446 / 15,941
Data Transferred (Sent/Received) [MB/MB]: 1.13 / 3.84
Output Power (Up/Down) [dBm]: 10.0 / 19.5
Line Attenuation (Up/Down) [dB]: 7.5 / 9.5
SN Margin (Up/Down) [dB]: 33.0 / 11.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 12,032 / 2,423
CRC Errors (Up/Down): 1,281 / 3
HEC Errors (Up/Down): 0 / NA
5 min drop where PN were running tests @ midday. With a 9db downstream attenuation should i expect in a perfect world to have the connection maxing out?
Just done a BT speed test,upcapped uploads deffo gone,would that need re-ordering once the problems fixed?
Re: Phone fine,BB dropping out.
15-10-2013 5:53 PM
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"You appear to have not logged on as speedtest@speedtest_domain. In order to run the next test you should login as speedtest@speedtest_domain.
Please wait while you are redirected.." Tho i have...anything i`m not doing correctly? (password field is blank).
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