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Phone call for moving home : high waiting times

FIXED
mcacciagrano
Dabbler
Posts: 14
Thanks: 4
Registered: ‎22-03-2020

Phone call for moving home : high waiting times

Hi,

What are the waiting times on the number to call for communicating a home move?

I have been on the call waiting (forced to listen to some really annoying tunes...) for over 15 minutes.

If the service is unavailable, why not to say so, and avoid waste people time?

 

Thanks,

marina

 

 

Tags (1)
4 REPLIES 4
jab1
Legend
Posts: 19,070
Thanks: 6,251
Fixes: 288
Registered: ‎24-02-2012

Re: Phone call for moving home : high waiting times

Fix

In answer to your first question - very long, especially at weekends - not many call-handlers work then.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
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Registered: ‎21-04-2017

Re: Phone call for moving home : high waiting times

Hi Marina,

If you can private message me your phone number and when you'll be available for a call, I'll be happy to arrange for someone to call you back next week to arrange the house move. Smiley 

(You may need to post back once more before you have the right permission to send a private message)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mcacciagrano
Dabbler
Posts: 14
Thanks: 4
Registered: ‎22-03-2020

Re: Phone call for moving home : high waiting times

Thank you!

All nicely sorted this morning.

I recommend week days, for calling PlusNet.. that is when PlusNet support and quality of service really shines!

 

 

marina

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
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Registered: ‎21-04-2017

Re: Phone call for moving home : high waiting times

Awesome and cheers for the feedback, Marina! 

No problem at all, happy to help. If there's anything else you'd need help with, feel free to let us know. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet