Phone call for moving home : high waiting times

[#1]

Hi,

What are the waiting times on the number to call for communicating a home move?

I have been on the call waiting (forced to listen to some really annoying tunes...) for over 15 minutes.

If the service is unavailable, why not to say so, and avoid waste people time?

Thanks,

marina

[#2 · Accepted solution]

In answer to your first question - very long, especially at weekends - not many call-handlers work then.

[#3]

Hi Marina,

If you can private message me your phone number and when you'll be available for a call, I'll be happy to arrange for someone to call you back next week to arrange the house move.  

(You may need to post back once more before you have the right permission to send a private message)

[#4]

Thank you!

All nicely sorted this morning.

I recommend week days, for calling PlusNet.. that is when PlusNet support and quality of service really shines!

marina

[#5]

Awesome and cheers for the feedback, Marina! 

No problem at all, happy to help. If there's anything else you'd need help with, feel free to let us know.