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Phone & broaddown anyone else?

Catpuss
Grafter
Posts: 35
Thanks: 3
Registered: ‎20-12-2020

Phone & broaddown anyone else?

Think broadband being going in & out for a couple of days. But this evening just gone tried reset. No dial tone on my phone tried a rotary phone no tone but i am partially deaf so if quiet i won”t hear it. However called my house from mobile & it rings but answer machine does not click in just keeps ringing which is weird. Anyone give me the link to service status cannot find it.
7 REPLIES 7
jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Phone & broaddown anyone else?

@Catpuss There isn't one, and even if there was, in your case it wouldn't help, because this is 99.99% likely only you who is affected. I suggest you report a PHONE fault via https://www.plus.net/help/report-a-problem/phone/ - although it is unlikely to get picked up until after 8AM tomorrow.

John
Catpuss
Grafter
Posts: 35
Thanks: 3
Registered: ‎20-12-2020

Re: Phone & broaddown anyone else?

Thanks for your reply, thought it was a waste of time reporting it tonight as no one will pick up. Virgin have been putting in fibre down my road might have messed something up in the box.if still off tomorrow i will ring them
jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Phone & broaddown anyone else?

If you have reported it, it will be picked up tomorrow, and most likely will still be off.

John
Catpuss
Grafter
Posts: 35
Thanks: 3
Registered: ‎20-12-2020

Re: Phone & broaddown anyone else?

Ok will report it. Thanks
Catpuss
Grafter
Posts: 35
Thanks: 3
Registered: ‎20-12-2020

Re: Phone & broaddown anyone else?

Strange broadband come back on a bit slow but useable but landline still no dialtone, trying to report frustrating keros sending you back to troubleshooting.
jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Phone & broaddown anyone else?

In that case, I would certainly give them a call this morning and report the PHONE fault - that will most likely sort your Broadband fault as well - when they have sorted it!

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Phone & broaddown anyone else?

Hey there @Catpuss I can see you have an appointment booked for today. Please let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team