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Phone Line fault/disconnected

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viper209
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Registered: ‎21-05-2017

Phone Line fault/disconnected

Hi, for the last 36 hours my phone line (and consequently broadband has been disconnected). I can't find a way to log this online (at this time of night) - can anyone here help me please?

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Gandalf
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Re: Phone Line fault/disconnected

I’d recommend testing your line here: https://www.plus.net/my-account/tools/phone-troubleshooter as that’ll report a fault automatically to Openreach if it detects a problem that’s external to your property.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
viper209
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Registered: ‎21-05-2017

Re: Phone Line fault/disconnected

thanks so much for your quick response - I did try that before I posted here - I get this (very helpful!)  error after running the checker:

 

The result of your line check is unclear.

Please wait a while and try the test again.

Gandalf
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Re: Phone Line fault/disconnected

Are there any recent, open tickets when you click on the link below?
https://www.plus.net/wizard/?p=search
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
viper209
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Posts: 8
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Registered: ‎21-05-2017

Re: Phone Line fault/disconnected

no  - nothing open:

 

Open Questions

You currently have no open questions

Gandalf
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Re: Phone Line fault/disconnected

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It’s possible that the line test either didn’t find a problem, or found a fault that requires an appointment to your property. If you haven’t already can you run through the troubleshooting here: https://www.plus.net/help/phone/phone-line-troubleshooting/

Failing that I’ll take a look at things when I’m back in the office tomorrow.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
viper209
Hooked
Posts: 8
Thanks: 1
Registered: ‎21-05-2017

Re: Phone Line fault/disconnected

thanks - have tried the troubleshooting there. The problem is PICNIC not with the line.

 

I've got my own Draytek modem which has 4G failover (which I also use when I'm annoyed at the speed of my ADSL) - I went to unplug to check the line again and have realised that i've plugged the RJ11 into the damn ethernet WAN RJ45 socket - this (was obviously stupidity from me) and was doing something to the line.

anyway, plug now in the correct hole and problem solved.

thanks for responding so quickly.

 

 

 

Gandalf
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Re: Phone Line fault/disconnected

Sounds like that may have caused a loop condition, which is basically a short circuit. No problems, glad to hear that’s cleared up and it’s all sorted for you. Smiley
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet