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Phone Line Working. Broadband not

YB44
Hooked
Posts: 6
Thanks: 1
Registered: Tuesday

Phone Line Working. Broadband not

Hi,

 

Probably the same question thats been posted a million times. Phone line is working after home move. This was activated yesterday. The broadband doesn't seem to be working. Can anyone look into it for me? 

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Phone Line Working. Broadband not

Hi there, 

 

We're unable to access accounts at the moment (expecting that to change soon) have we given you a date for broadband being reconnected? I ask as that can happen separately to the line being turned on. 

 

I'd try following the checks here as your next step: https://goo.gl/tu2WWu

 

Keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
baiyun
Newbie
Posts: 1
Registered: Tuesday

Re: Phone Line Working. Broadband not

Same situation. No more reponses to my question since Saturday. Can anyone help?
YB44
Hooked
Posts: 6
Thanks: 1
Registered: Tuesday

Re: Phone Line Working. Broadband not

The date for phone and broadband to be installed was 1st December but that was delayed and phone was done yesterday at 12pm.. Its just the broadband isn't working at all. 

YB44
Hooked
Posts: 6
Thanks: 1
Registered: Tuesday

Re: Phone Line Working. Broadband not

Its all plugged in.. but the Mac isn't showing the Ethernet connected like it is here (attached) must mean theres no signal coming from modem. Surely it just needs activating from Plusnet end?

Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Phone Line Working. Broadband not

Hi YB44, 

 

Sorry about this, the line is active but diagnostics are indicating a fault. Can you report this over at http://faults.plus.net ASAP please? Feel free to reply back here when you have. 

 

baiyun, 

 

I've replied to the ticket on your account, here's a direct link: https://www.plus.net/wizard/?p=view_question&id=163509455 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
YB44
Hooked
Posts: 6
Thanks: 1
Registered: Tuesday

Re: Phone Line Working. Broadband not

Yes I have reported the fault

Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Phone Line Working. Broadband not

Thanks, I've added a response to the fault ticket that's raised on your account. Here's a direct link: https://www.plus.net/wizard/?p=view_question&id=163565755

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team