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Phone/Broadband reliability issue
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Phone/Broadband reliability issue
07-07-2015 5:27 PM
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My phone line is occasionally crackly & on these occasions I lose internet connection. I've plugged a known good corded phone into the master socket & it's still crackly so it tells me that the fault is on the line rather than our home wiring/equipment.
I've tried ringing but the hold times are interminable, online chat told me to test the line (I had but it failed) but then the chat thread died. A further line test told me there was no problem but it's an intermittent fault so sometimes it's there & sometimes not.
This has been going on for weeks & I'm getting nowhere.
The best answer is for me to find an ISP that actually believes in customer support. PlusNetused to be good but now you're no better than any of the others but perhaps a new ISP might actually be keen to help in order to get my business.
I've tried ringing but the hold times are interminable, online chat told me to test the line (I had but it failed) but then the chat thread died. A further line test told me there was no problem but it's an intermittent fault so sometimes it's there & sometimes not.
This has been going on for weeks & I'm getting nowhere.
The best answer is for me to find an ISP that actually believes in customer support. PlusNetused to be good but now you're no better than any of the others but perhaps a new ISP might actually be keen to help in order to get my business.
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Re: Phone/Broadband reliability issue
07-07-2015 5:31 PM
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Hi Mick,
A warm welcome tot he forums.
The problem with "occasional" or intermittent faults is that they are hard to locate and when not manifest (present) might be near impossible to fix.
You can report a phone line fault using the link below. You can do this from any internet connection.
Kevin
A warm welcome tot he forums.
The problem with "occasional" or intermittent faults is that they are hard to locate and when not manifest (present) might be near impossible to fix.
You can report a phone line fault using the link below. You can do this from any internet connection.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Phone/Broadband reliability issue
07-07-2015 5:45 PM
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I'm sorry to hear your having issues with your phone line. Unfortunately our testing isn't showing any issues so we'd need to arrange a appointment.
If you use the link Townman has provided you can raise it using our phone troubleshooter rather then using online chat or calling in.
If you use the link Townman has provided you can raise it using our phone troubleshooter rather then using online chat or calling in.
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