Phantom usage???
Chris - to expedite the effects of the password change I'd suggest you agree a time with John to kill both the connections from your end. Then for John to leave his router off for say an hour to enable you to check that no connection is established and finally for him to connect and you to make sure you see just the one connection.
Quote from: PNnewbie I've been with PN for 2 or 3 years and am still using my original router - a D-Link DSL 2640B so I've not passed any kit over to anyone.
Have you ever had a different router plugged in to your line for testing/diagnostic purposes?
Hi PNnewbie,
Killed both sessions now so when you reconnect you should notice the difference in usgae.
Jojo
Killed both sessions now so when you reconnect you should notice the difference in usgae.
Jojo
Jojo - you're a star !!!!!!!!!!!!! 
You're going to kill me when I tell you what happened...
Seems all this has been of my own making – but quite accidentally…
I’ve had a PN account for some time and been very happy. A while ago I set up an account for my daughter who lives some miles away.
The router arrived, we tried to install it but had problems, it was apparently faulty as we were unable to connect. PN replaced it and to ensure this was ok before driving over there I checked it here first – presumably using my own user name and password – it’s a while back so the old memory is a bit dim but I presume that’s what I did. It worked as intended and the daughter, who was here at the time took it home. I said I would be there the following day to set it up.
When I went ‘round the following day she said she’d already set it up and it was working well. Needless to say I was suitably impressed. Maybe that’s when the alarm bells should have rung…
It was only when PN mailed me to say I was approaching my usage allowance that I became suspicious.
SO, Jojo killed both sessions, I set up my daughter's router - this time using her details – and all is well. I first suspected what had happened when the sessions were killed and I got a phone call – ‘dad, my internet won’t work’
Using her user name and password obviously confirms that her account has not had ‘any’ use since we set it up.
An interesting aside. This means PN accounts could be shared… I had always assumed that an account would only work on it’s designated line telephone number. Obviously not.
Thanks Jojo for your help and all those who offered help and advice.
John (feeling just a ‘bit’ of a divvy…)
You're going to kill me when I tell you what happened...
Seems all this has been of my own making – but quite accidentally…
I’ve had a PN account for some time and been very happy. A while ago I set up an account for my daughter who lives some miles away.
The router arrived, we tried to install it but had problems, it was apparently faulty as we were unable to connect. PN replaced it and to ensure this was ok before driving over there I checked it here first – presumably using my own user name and password – it’s a while back so the old memory is a bit dim but I presume that’s what I did. It worked as intended and the daughter, who was here at the time took it home. I said I would be there the following day to set it up.
When I went ‘round the following day she said she’d already set it up and it was working well. Needless to say I was suitably impressed. Maybe that’s when the alarm bells should have rung…
It was only when PN mailed me to say I was approaching my usage allowance that I became suspicious.
SO, Jojo killed both sessions, I set up my daughter's router - this time using her details – and all is well. I first suspected what had happened when the sessions were killed and I got a phone call – ‘dad, my internet won’t work’
Using her user name and password obviously confirms that her account has not had ‘any’ use since we set it up.
An interesting aside. This means PN accounts could be shared… I had always assumed that an account would only work on it’s designated line telephone number. Obviously not.
Thanks Jojo for your help and all those who offered help and advice.
John (feeling just a ‘bit’ of a divvy…)