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Permanent Orange Light on Router

Townman
Superuser
Superuser
Posts: 29,337
Thanks: 13,466
Fixes: 251
Registered: ‎22-08-2007

Re: Broadband not connecting - will changing username make a difference?

‎05-01-2023 11:09 AM

Did you attempt to set the account name in the router manually?

What does the router log report in the TECHNICAL LOG (advanced settings) during the attempt to connect sequence?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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