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Periodic disconnects

dja76
Hooked
Posts: 8
Thanks: 1
Registered: ‎09-03-2019

Periodic disconnects

Hi,

How can I run a line test, we have periodic issues with broadband which a reboot of the router fixes but it’s happening more frequently.

Also our line speed is much slower than when we had sky broadband.

Thanks,
1 REPLY 1
jab1
Legend
Posts: 17,766
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Periodic disconnects

@dja76  Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

It may be an idea to also report your lines capabilities - please post your results from THIS site, but ensure your phone number is obscurred/hidden.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

 

John