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Peering problems? Cannot connect to several US sites.

nickpollard
Newbie
Posts: 1
Registered: ‎25-03-2014

Peering problems? Cannot connect to several US sites.

I am  having trouble connecting to various US-based sites via Unlimited FTTC.
It seems to be mainly the CDNs or parts of these sites (you can get the basic HTML page, but no images, CSS, etc). Loading UK-based sites (BBC and so on) is absolutely fine.
So far I cannot connect to:
GMail, eBay, Slashdot, Netflix. Reddit is very slow (but that might be usual). Amazon.com and .co.uk load but cannot connect, or connects very slowly, to their images CDN.
Any ideas?
4 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Peering problems? Cannot connect to several US sites.

Can you try a traceroute to 216.137.37.97 (this is a Amazon CDN server in San Francisco) and cdn.netflix.com ?
Could you also try a nslookup on dtbo1m1at7czg.cloudfront.net and cdn.netflix.com ?
Despite being US sites you've listed, the CDNs will be based out of the UK for most of them.
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: ‎21-01-2013

Re: Peering problems? Cannot connect to several US sites.


Are you using custom dns settings?
Community Veteran
Posts: 5,211
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: Peering problems? Cannot connect to several US sites.

Amazon images seemed to be hosted on g-ecx.images-amazon.com (cloudfront.net) and z-ecx.images-amazon.com (akamai).
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Peering problems? Cannot connect to several US sites.

Hi nickpollard,
Sorry to hear of the issue you're experiencing. Is this still ongoing?
Chris Pettitt
Cloud Environments Engineer