Peak time speeds out of order.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Peak time speeds out of order.
Peak time speeds out of order.
31-10-2010 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have been putting up with this quietly for quite a while now, but its really starting to get on my nerves.
When it comes to around 7pm, my download speed drops from anywhere in the region of 400-700kbs to 30-80kbs. Now, I fully understand that I 'may be subject to speed drops during peak times, as its only fair', or words to that effect, but this is taking the biscuit. I'm paying for broadband, and quelle surprise, I use it most during the same times as everyone else. Other providers manage to share the load around without forcing such marked speed drops on their customers.
I really don't know what I'm hoping for here, but if this keeps up I'll be offski at the end of my contract. Fair enough, the service is cheap - but what's the point in saving a few quid if it's reducing my speed by more than 100% at the times I'm most likely to be using it?
Any feedback would be greatly appreciated, and I apologise for the ranty nature of the post, but it's really beginning to grate.
BTW - I know my computers & take good care of my own, so I know its nothing to do with that - plus there's the fact it almost always pings back up to what it should be around midnight.
Re: Peak time speeds out of order.
31-10-2010 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
what does this say about the state of your exchange http://usertools.plus.net/exchanges/
Re: Peak time speeds out of order.
31-10-2010 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your not In contract, Unless you took a router and agreed to stay for 12 month, But you can still leave anytime you wish, Just means you have to pay for the router etc.
Quote from: pdevine if this keeps up I'll be offski at the end of my contract.
Re: Peak time speeds out of order.
31-10-2010 8:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
These speeds are almost every night from 6pm-midnight. No other constant in the pattern.
Steve - I don't want to be liable for the router costs due to leaving, when I'd be leaving for a reason like poor service.
Re: Peak time speeds out of order.
31-10-2010 8:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Peak time speeds out of order.
31-10-2010 9:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It doesn't matter whether the download is coming from, be it a hosting site or youtube, or wherever - the speeds are constantly at 30-80 kbs, even now when 2 independent checks are saying 3MB+.
Re: Peak time speeds out of order.
31-10-2010 9:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which product are you on
Re: Peak time speeds out of order.
31-10-2010 9:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Peak time speeds out of order.
31-10-2010 9:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think it is a bit too difficult for the normal ticket route.
One thing to clarify - are the speeds 30 - 80 kb/s or 30-80 kB/s
Re: Peak time speeds out of order.
31-10-2010 9:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Peak time speeds out of order.
01-11-2010 12:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Peak time speeds out of order.
01-11-2010 2:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Peak time speeds out of order.
01-11-2010 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Peak time speeds out of order.
01-11-2010 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The VP at your exchange is currently amber, so this may be the cause of your issue[quote= Exchange checker]BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected
At this point I would certainly raise a speed fault at http://faults.plus.net
Jojo
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Peak time speeds out of order.