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Peak time packet loss on ptw-bng01

Plusnet Staff
Plusnet Staff
Posts: 691
Registered: ‎12-04-2007

Re: Peak time packet loss on ptw-bng01

Last night looked a lot better on the Colombo host links. We understand maintenance was completed by our supplier as a result of our highlighting the issue to them.  It certainly does look like this particular issues was caused by a problem in the wholesale network.
jimbof
Grafter
Posts: 348
Thanks: 2
Registered: ‎02-05-2013

Re: Peak time packet loss on ptw-bng01

I've noticed it appears to have cleared for me, and I didn't drop the "lossy" connection.
Winner winner chicken dinner Smiley
nokiboi39
Grafter
Posts: 27
Registered: ‎12-09-2010

Re: Peak time packet loss on ptw-bng01

Unfortunately am still seeing an issue been ongoing since yesterday, am on  pcl-ag02
My Broadband Ping
Community Gaffer
Community Gaffer
Posts: 5,298
Thanks: 628
Fixes: 5
Registered: ‎04-04-2007

Re: Peak time packet loss on ptw-bng01

I can't see the problem on that graph?  What are you seeing?
Kelly Dorset
Broadband Service Manager
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Peak time packet loss on ptw-bng01

Community Gaffer
Community Gaffer
Posts: 5,298
Thanks: 628
Fixes: 5
Registered: ‎04-04-2007

Re: Peak time packet loss on ptw-bng01

Yeah, that looks more like it.  Is it affecting your speeds/browsing/gaming etc?
Kelly Dorset
Broadband Service Manager
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Peak time packet loss on ptw-bng01

Just a bit, seeing 10Mbps down rather than my usual ~45
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Peak time packet loss on ptw-bng01

You're latency is quite high 'generally' for FTTC.
Have you had any issues with stability?
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Peak time packet loss on ptw-bng01

There's always been a hell of a lot of FEC errors on my line, never been able to convince anyone of a fault. No issues with stability
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Peak time packet loss on ptw-bng01

Have you raised it as a fault with PN before? It looks to me like you might have interleaving on.
Which exchange are you on? Any of these http://community.plus.net/exchange-information/ ?
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Peak time packet loss on ptw-bng01

I'm on the Dawlish (WWDAWL) exchange, not listed there. Didn't think slightly elevated latency could be classed as a fault? I'm not a gamer so don't care too much, I'm all for throughput gains though  Tongue
Community Gaffer
Community Gaffer
Posts: 5,298
Thanks: 628
Fixes: 5
Registered: ‎04-04-2007

Re: Peak time packet loss on ptw-bng01

Its the significant variation in latency which is odd. (unless you are downloading or stressing your router?)
Check this fibre graph as a comparison:
http://www.thinkbroadband.com/ping/share-large/9144a3997781d29ef7685536d3280dd3.png
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Peak time packet loss on ptw-bng01

How does your IP Profile compare to your estimates (https://www.dslchecker.bt.com/)? Have you seen a general decrease in your speeds?
If you're getting excessive errors on your line which is impacting your throughput performance, then I am sure it will be looked at as a fault - particularly if you are below your line estimates.
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Peak time packet loss on ptw-bng01

IP profile is within a mbps of the best estimate. I was the second person on my cabinet, lost about 15Mbps to crosstalk since then. Line's been fine aside from the recent peak time packet loss
haltdef
Dabbler
Posts: 13
Registered: ‎18-08-2013

Re: Peak time packet loss on ptw-bng01

Seeing packet loss again tonight, seemed to be resolved the past couple of evenings. Am I experiencing a different issue or has the original one not been fully resolved?