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Peak time no speed on FTTC

vaughnbyrne
Dabbler
Posts: 16
Thanks: 1
Registered: ‎09-03-2013

Peak time no speed on FTTC

Hi,
I don't know if this is the correct place to post, but I have been having speed issues too. From about 4pm until 12pm the service deteriorates with the speed being 0 to 3Mbs at around 8pm.I started this broadband fault issue in mid Jan. it is still unanswered. I have had two visits from Openreach engineers. I have provided speed graphs, taking a test every 15 mins, and also Tbb BQM graphs showing the problem period so obviously to technical support. According to Tbb The BQM graph pattern indicates that Plusnet are using a VP with insufficient bandwidth to enable the throughput at peak times. I am on 80/20 FTTC from the beginning of 2013.The problems started Jan 2014. Help!
2 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Peak time no speed on FTTC

Hi vaughnbyrne,
Please see my reply to this same post here: http://community.plus.net/forum/index.php/topic,124468.0.html
vaughnbyrne
Dabbler
Posts: 16
Thanks: 1
Registered: ‎09-03-2013

Re: Peak time no speed on FTTC

Noted.