cancel
Showing results for 
Search instead for 
Did you mean: 

Peak time Sheffield Mosborough exchange problems again ?

Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Peak time Sheffield Mosborough exchange problems again ?

Internet connection speeds dropping from 70mb to around 7mb at peak times in the evenings, has anyone else noticed?
This happened a while ago and was down to a BTw issue that was fixed - thinking it may have reoccurred again...

(Question #77215528 )
18 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Peak time Sheffield Mosborough exchange problems again ?

Did this only happen last night or has this been the case for a few nights now?
Chris Pettitt
Cloud Environments Engineer
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

Hi Chris, thanks for your prompt reply.  It has been happening the last few nights this week, but particularly slow yesterday.  Is there any obvious reason for this you can see ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Peak time Sheffield Mosborough exchange problems again ?

Not that I can see, but obviously doesn't mean it isn't happening of course Smiley
I can see a few other threads regarding a similar issue at different exchanges so I'll have a look at those too.
Chris Pettitt
Cloud Environments Engineer
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

Ok, thanks Chris. I appreciate you looking into this.   Smiley
I noted a few peak time slowness threads lately too, but thought the symptoms here were very similar to the problem before as just like before the up stream seems fine , just the download speed and ping affected.
I look forward to your findings...
Thanks for your help.
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

Any update available on this yet ?  Smiley
I have been contacted by support desk but they seem to be sending me round in a loop!!
Is anyone there able to move this on, as I have followed all the troubleshooting steps they need me to do again ?!  (ref #81962819)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Peak time Sheffield Mosborough exchange problems again ?

Nothing at the moment I'm afraid.
Do you have a Ping Graph at all? http://community.plus.net/forum/index.php/topic,106312.0.html
This will help us keep an eye on your connection over the weekend.
Chris Pettitt
Cloud Environments Engineer
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

The problem appears to be over now, very odd. The slowdown that was particularly bad wednesday and thursday hasn't reoccured thankfully. Not sure what that was all about but I'm pleased that it's ok again now!!    Smiley

Thanks for all the help, it's good to know the support at Plusnet is there when we need it!
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Peak time Sheffield Mosborough exchange problems again ?

Not a problem Justin7! If the problem appears again please do let us know!
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

It looks like problems have re occurred again tonight. 
Ping times increased from 13 to 130.
Download decreased from 72 to 6.
Anyone know what's causing this, I have checked my equipment, wired bt speedtest, etc.
Looks like peak time congestion. 
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Peak time Sheffield Mosborough exchange problems again ?

Looks like a few people had problems in Sheffield last night, myself included:


Interestingly, my BT Retail line looks fine for the same period Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

Well I thought this seemed like a Plusnet or systems issue rather than just my connection.
Any news on the cause / solution ?
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Peak time Sheffield Mosborough exchange problems again ?

Another thread here. Fairly confident it will be a problem across the Wholesale platform given its geographic nature.
BT Retail use a different Wholesale platform to us IIRC.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Peak time Sheffield Mosborough exchange problems again ?

Thanks for the updates Bob, reassuring to see its not just my connection.
Appears okay tonight so far.    Smiley
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Peak time Sheffield Mosborough exchange problems again ?

For some maybe Wink

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵