Peak time PLUSNET, bad?
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- Re: Peak time PLUSNET, bad?
Peak time PLUSNET, bad?
27-05-2014 8:48 PM
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Re: Peak time PLUSNET, bad?
27-05-2014 8:53 PM
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It could be neighbours on the same channel wireless are all using it at the same time. During the day where I live it is usually quite fast during the day but can be a little "sticky" during the evening on wireless - it is fine on wired though.
Re: Peak time PLUSNET, bad?
27-05-2014 9:05 PM
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Re: Peak time PLUSNET, bad?
27-05-2014 10:05 PM
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Maybe set up a thinkbroadband type monitor on your connection and see how your pings and latency changes at the peak times.
Re: Peak time PLUSNET, bad?
27-05-2014 10:22 PM
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Re: Peak time PLUSNET, bad?
28-05-2014 9:50 AM
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I'm sorry to hear that you're having issues with your connection.
I've taken a look at your line and for a short line, it's not operating all that great. Interestingly, I can see data about lines connected to the same telephone pole as you, none of them are performing that well - it's good to be able to compare.
The first issue we have is that there is a congestion issue at your Local Exchange, our suppliers have plans to resolve this within the next few working days. With regards to your line itself, it looks as though your lien as well as one other connected to your telephone pole (I don't have any information as to who that other line actually belongs to) is operating very poorly.
Can you please visit http://faults.plus.net and complete this, when doing this, please refer to this thread on your Fault Ticket and I'll work with the Faults Team to get this issue resolved for you.
Re: Peak time PLUSNET, bad?
28-05-2014 11:38 AM
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Also i mentioned it in another thread, but am i able to get my upload speed uncapped also when all this is solved? or is it not possible on my line i dont know what im on.
Re: Peak time PLUSNET, bad?
28-05-2014 11:40 AM
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We'll get your line looked at anyhow and we'll be in touch.
Re: Peak time PLUSNET, bad?
28-05-2014 10:14 PM
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Re: Peak time PLUSNET, bad?
28-05-2014 10:45 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Peak time PLUSNET, bad?
29-05-2014 11:30 AM
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Re: Peak time PLUSNET, bad?
29-05-2014 2:10 PM
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If it happens at more or less the same time every evening and morning it is work looking at.
Re: Peak time PLUSNET, bad?
31-05-2014 6:30 PM
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Re: Peak time PLUSNET, bad?
31-05-2014 9:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Peak time PLUSNET, bad?
02-06-2014 11:03 AM
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If you're continuing to have issues with the service at peak times, please reply to Ticket: 86277317.
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