Paying for fibre, getting no service in return
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Paying for fibre, getting no service in return
20-07-2014 6:57 PM
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This is a bloody disgrace and a rip off. How the hell do PlusNet get away with this?
Re: Paying for fibre, getting no service in return
20-07-2014 7:04 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Paying for fibre, getting no service in return
20-07-2014 9:39 PM
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Yes, sure.
What a disgrace. I'm being cheated and it makes me very angry.
Re: Paying for fibre, getting no service in return
20-07-2014 9:56 PM
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Was this result obtained via a wired connection from your PC to your router or via wireless? If the latter, try again wired.
Re: Paying for fibre, getting no service in return
21-07-2014 9:54 AM
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It does look as though the Speed Tests you've run are via Wireless, can you please try connecting an Ethernet Cable and letting us know what the results are?
From what I can see, we're providing you with acceptable speeds up to your Openreach Modem as shown in the screenshots attached.
Re: Paying for fibre, getting no service in return
21-07-2014 11:08 AM
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Re: Paying for fibre, getting no service in return
21-07-2014 5:17 PM
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Today it has recovered to this:
<a href="http://www.speedtest.net/my-result/3638729258"><img src="http://www.speedtest.net/result/3638729258.png" /></a>
Chris, do your tests also show that my phone has a serious problem? It doesn't ring except for a short half second 'chrp'. We're not receiving calls because people immediately hang up, not hearing a ringing tone. Could this also be an indicator of an intermittent (make/break) problem? I raised this on 13th July in ticket 87513805 but no one has responded.
Re: Paying for fibre, getting no service in return
22-07-2014 9:20 AM
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Any chance of a PlusNet response to either my ticket or post above?
Why is customer service so absent/abysmal?
Re: Paying for fibre, getting no service in return
22-07-2014 9:46 AM
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Re: Paying for fibre, getting no service in return
22-07-2014 10:54 AM
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I'm sorry that we haven't replied sooner. I've updated Ticket: 87513805 for and got you an engineer booked in for Thursday afternoon. We try and reply back to you as quickly as we can, as we've done previously on this thread and on this thread http://community.plus.net/forum/index.php/topic,129546.msg1127182.html#msg1127182
Please give us some time to respond to your query.
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