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Pay by d/d keep getting asked to update credit card

mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Pay by d/d keep getting asked to update credit card

I pay my monthly bill  by D/D. But every time I log on latley, I keep getting asked to update my credit card.  The debit card (Maestro) that I made my original payment  by runs out at the end of the month. When I try to update it only,amex mastercard & visa  are listed as payment options. As I pay by D/D can I forget about this reminder
14 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Pay by d/d keep getting asked to update credit card

There shouldn't be any need to worry about this as you have a payment method set. The only reason we'd need a card is if we'd have to take any one off charges for any reason (hardware delivery or something like that) and we can take the details over the phone if that's the case.
Hope this helps,
mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Re: Pay by d/d keep getting asked to update credit card

Ok thanks for that. Why don't you accept D/D payments on the web site. I seem to remember when I set up the original card I had to do it over the phone. Is it that you have to pay a higher commission to the bank for a D/D payment. So you prefer a credit card payment. ?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Pay by d/d keep getting asked to update credit card

You can set direct debit up via the website, though if you mean debit cards this is because unlike credit cards we don't get continuous authority, which means that each monthly payment has to be authorised before it can be taken.
Hope that helps,
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Pay by d/d keep getting asked to update credit card

I don't know the exact cost implications (I don't work in Finance Wink) but it would be more preferable at our end to have Direct Debit payments set up.  I believe that one off card payments would aqctually cost us more than bulk processing direct debit payments (we do thousands on a daily basis).
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Pay by d/d keep getting asked to update credit card

If the user doesn't use the card surely the details could be removed so that he doesn't keep getting nagged. Dave T did something similar for me in the past.
jelv (a.k.a Spoon Whittler)
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James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Pay by d/d keep getting asked to update credit card

Absolutely.  Raise a ticket and I'll make sure it's done.
mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Re: Pay by d/d keep getting asked to update credit card

what a good idea. I will do a ticket now to get the debit card removed. thanks jelv and james.
mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Re: Pay by d/d keep getting asked to update credit card

Any idea how to do the ticket. Can't seem to get through the maze which is the help assistant Huh
mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Re: Pay by d/d keep getting asked to update credit card

Ok sorted it . Ticket posted addressed to you James.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Pay by d/d keep getting asked to update credit card

Hi there,
Looks like someone in the CSC has already sorted this out for you.
mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Re: Pay by d/d keep getting asked to update credit card

HI again. Yes the Debit card details were  indeed removed. The only problem is that I am still getting the upgrade card message,even though I don't have a card on my A/C anymore. I have put in another ticket today. Wonder what will happen now?
barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Re: Pay by d/d keep getting asked to update credit card

The card will go back and the message will be removed. Grin
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Pay by d/d keep getting asked to update credit card

Hi there,
I've removed all trace of your card details from our system, so you shouldn't receive any more of these.
Feel free to give me a nudge if you do and I'll get someone to take a further look.
mjtuohy
Grafter
Posts: 136
Registered: 16-06-2007

Re: Pay by d/d keep getting asked to update credit card

Yep. That seems to have done the trick. Thanks