Pathetic speeds and IP Profile drastically reduced!
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Re: Pathetic speeds and IP Profile drastically reduced!
14-07-2011 7:14 PM
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Re: Pathetic speeds and IP Profile drastically reduced!
14-07-2011 7:27 PM
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Plusnet certainly is a slow service. The only difference is the letter will eventually get there second class. Whereas this plusnet service will never get there!
Re: Pathetic speeds and IP Profile drastically reduced!
14-07-2011 9:31 PM
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For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
Re: Pathetic speeds and IP Profile drastically reduced!
14-07-2011 9:33 PM
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Re: Pathetic speeds and IP Profile drastically reduced!
15-07-2011 10:32 AM
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I've highlighted your case to one of our faults managers. They will be escalating this with our suppliers along with a few other examples we have seen lately.
Jojo
Re: Pathetic speeds and IP Profile drastically reduced!
15-07-2011 11:01 AM
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Re: Pathetic speeds and IP Profile drastically reduced!
15-07-2011 1:45 PM
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I can see the ticket has been updated for you, and the profile has been reset. I'd recommend disconnecting via the router's interface before powercycling as that way it won't be seen as a forced disconnect by the exchange equipment, but you should notice an improvement once resynced and connected.
Re: Pathetic speeds and IP Profile drastically reduced!
15-07-2011 9:18 PM
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Hope you haven't been holding your breath for this fix to work. We were all promised that after a profile reset today we would be back to normal.
Well guess what ......................... surprise surprise .................... the consistency fail is still there.
That was plusnets fourth attempt for me.
My ticket will have been open six weeks this monday.
Any bets on when or if plusnet will ever fix our profile speeds?
Re: Pathetic speeds and IP Profile drastically reduced!
17-07-2011 1:31 AM
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Dont worry about trying to fix it, I'm leaving!!!!
Re: Pathetic speeds and IP Profile drastically reduced!
18-07-2011 10:01 AM
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We believe this is now resolved. Can you run a speed test now for me please?
Thanks,
Jojo
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