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Password and user name

Minivanman
Seasoned Hero
Posts: 5,682
Thanks: 1,385
Fixes: 1
Registered: 04-11-2014

Password and user name

Why on occasion does plusnet ask me for my password and user name even though I am already logged in automatically?.
This seems to happen when I shift to another web site.
All views expressed are my own but you can express them too if you want to be right about everything like I am.
5 REPLIES
Superuser
Superuser
Posts: 11,077
Thanks: 2,425
Fixes: 22
Registered: 22-08-2007

Re: Password and user name

Hi Minivanman,
Welcome to the forums.
Can I clarify your question.  Are you referring to a login in screen being displayed by the router?  Does it look similar to this - http://192.168.1.254 ?
If yes it rather suggests a connectivity or DNS issue.
If you click BACK on your browser and the link you want does it then work?
Next time it happens, can you please login to your router (see above link) and look at the router log to see if it reports a connectivity issue.
Minivanman
Seasoned Hero
Posts: 5,682
Thanks: 1,385
Fixes: 1
Registered: 04-11-2014

Re: Password and user name

Thanks Townman, that's exactly what it looks like and clicking back does not make any difference.
I will do as you suggest next time it happens. Cheers.
All views expressed are my own but you can express them too if you want to be right about everything like I am.
Superuser
Superuser
Posts: 11,077
Thanks: 2,425
Fixes: 22
Registered: 22-08-2007

Re: Password and user name

This could be caused by intermittent DNS issues.  There is another user reporting DNS issues at present.
I have a theory (could be irrelevant!) - can you please advise if your WAN address starts with 146.199 - look at the internet connection details in the router.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Password and user name

it doesn't and the IP address is a really old Plusnet one - there was a post on here from it in 2005
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Password and user name

Just to clarify the very wild red herring, the IP address is irrelevant.