Part of a secret Plusnet trial!!
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Re: Part of a secret Plusnet trial!!
14-02-2012 10:11 AM
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it's still showing as cancellation pending. I'll check again for you later.
Jojo
Re: Part of a secret Plusnet trial!!
14-02-2012 10:13 AM
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Quote from: machare Are the profiles similarly better if your are using ADSL2 on 21CN?
Yes, on 21CN you now get 88.2% of the sync as the profile rather than the fixed IP profile rates on 20CN.
Jojo
Re: Part of a secret Plusnet trial!!
14-02-2012 12:21 PM
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Quote from: Joanne Hi centralsimon,
it's still showing as cancellation pending. I'll check again for you later.
Jojo
Thanks for checking.
Re: Part of a secret Plusnet trial!!
14-02-2012 2:39 PM
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Re: Part of a secret Plusnet trial!!
14-02-2012 7:17 PM
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Re: Part of a secret Plusnet trial!!
15-02-2012 1:47 PM
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Still showing as cancellation request. See what happens when you try to order.
Jojo
Re: Part of a secret Plusnet trial!!
15-02-2012 4:22 PM
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looks like the cancellation is stuck. We've done something to try to resolve that but won't know until the morning . If it's still stuck I'll get on to them to get it sorted.
Sorry.
Jojo
Re: Part of a secret Plusnet trial!!
15-02-2012 8:48 PM
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Re: Part of a secret Plusnet trial!!
16-02-2012 10:57 AM
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I've contacted our supplier's system support desk this morning and they have raised this internally. I will check again for you later. sorry for the wait.
Jojo
Re: Part of a secret Plusnet trial!!
16-02-2012 4:43 PM
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Re: Part of a secret Plusnet trial!!
17-02-2012 12:44 AM
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Re: Part of a secret Plusnet trial!!
17-02-2012 11:21 AM
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Re: Part of a secret Plusnet trial!!
17-02-2012 12:28 PM
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Re: Part of a secret Plusnet trial!!
17-02-2012 12:57 PM
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I've been chasing this all morning and have had to escalate it. They've closed off the cancellation but the order is still in the committed state and is not due to complete until the 24th, so we can't leave it like that. Unfortunately, at the moment we're having to follow an escalation process but I've also got one of our senior managers chasing through his contacts.
Jojo
Re: Part of a secret Plusnet trial!!
17-02-2012 6:44 PM
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