Showing results for 
Search instead for 
Did you mean: 

Painfully slow internet

Posts: 1
Registered: ‎27-04-2020

Painfully slow internet


For several weeks now I have been having extremely slow internet - so much so that I don't receive emails and can't download anything, or use the www.  My son helped me run a speed test yesterday - the results were download speed 0mbps (!), upload 0.21mbs, and a ping rate of 293Ms.

Plusnet - please can you advise/check if there's a fault? Thank you.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Painfully slow internet

Hi @hartleykeys,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team