Painfully slow broadband speed.

[#1]

Hello Plusnet forums.
For the past few days I've been having problems with my internet such as download speeds being as slow as 50kb/s when it should be between 12-17 mb/s. Also I'm having huge ping spikes in games, most of the time the ping goes from below 40 to above 300.
Anything you can do to help me?
Thanks in advance.

[#2]

Please provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html

[#3]

Link Information
Uptime: 0 days, 1:09:58
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 15.536
Data Transferred (Sent/Received) [MB/MB]: 14,25 / 290,80
Output Power (Up/Down) [dBm]: 12,3 / 0,0
Line Attenuation (Up/Down) [dB]: 15,9 / 32,5
SN Margin (Up/Down) [dB]: 26,7 / 3,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 33 / 0
FEC Errors (Up/Down): 0 / 2.829.707
CRC Errors (Up/Down): 0 / 53
HEC Errors (Up/Down): 0 / 739
Is this what you need?

[#4]

[#5]

Also the current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
However I suspect that the problem is the very high error rate

[#6]

My internet has got worse over the last two hours, ping rising to over 900. I don't suppose anything will be done until Monday?

[#7]

Hi there, while there's been a few drops seen your speeds haven't reduced much (showing at 13400 at the moment) so unless you're still seeing a lot of errors I'd say things are looking alright?
If not we'd need a fault to be raised before anything can be done, you can do that at http://faults.plus.net